Duties& Responsibilities
Make complex adjustments to accounts, projects, contracts, terms, etc., individually or in bulk, based on general guidance.
Recognize, monitor, and resolve account, contract and billing issues.
Verify the accuracy of calculations of prorations, coverage changes and partial cancellations
Respond to and resolve complex customer billing questions through research, interdepartmental communications, and analysis.
Process billing in an appropriate and timely manner.
Create invoices, contracts, projects in the ERP system
Maintain system records.
Process contract, project, and account changes and cancellations.
Process contract migrations between customers or due to legal changes.
Research account inquiries, such as billing, credits or contract/project adjustments.
Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
Audit billing data prior to billing.
Upgrade Mappings and Contract Setup.
Ensure entitlements are setup correctly for support.
Training of junior employees and creating and updating process documentation.
Knowledge, Skills & Abilities
Must be proficient with strong skills in MS Office and Computer systems
Must be able to work effectively and independently to meet deadlines
Must be able to work productively with minimal supervision
Strong verbal and written communication skills
Strong interpersonal and customer service skills
Exceptional attention to detail
Ability to manage multiple assigned tasks and work under pressure
Must be professional, have great attendance, be punctual, has a positive attitude
Qualifications
2+ years applicable experience and demonstrated success/knowledge
High School Diploma or Associate degree or a related field of study preferred
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: 17,216.72 EUR Maximum: 27,546.76 EUR
The salary range indicated reflects the compensation band for this role at Epicor. Actual placement within the range will be determined based on the candidate's skills, experience, and qualifications. This range applies to the specific country of hire.
Recruiter:
Alena Jelinkova
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.
