Job Description

About the role

As a Finance Operations Specialist, you will play an important role in ensuring the accuracy, transparency, and efficiency of freight-related financial processes for our Order Management customers. Working at the intersection of logistics, finance, and operations, you will help safeguard profitability by ensuring freight costs are accurately audited, validated, and paid in line with contractual agreements.

You will collaborate with colleagues across operations, finance, carriers, and customer teams to identify opportunities for cost optimization, improve financial visibility, and support informed business decisions. In addition to managing day-to-day Freight Audit & Payment activities, you will contribute to process improvements, automation initiatives, and the development of scalable logistics solutions that enhance customer value and operational performance.

How you will contribute

• Ensure freight invoices are accurate and compliant with contracts, rate cards, and agreed commercial terms.
• Manage Freight Audit & Payment activities, including discrepancy investigations, dispute resolution, and recovery of incorrect charges.
• Maintain and validate rate cards, pricing data, and master data to support financial accuracy.
• Process invoice postings within ERP and accounts payable systems, ensuring correct coding and compliance with internal controls.
• Monitor approval workflows and support timely payments in line with agreed service levels.
• Contribute to month-end activities, including accruals, reconciliations, and financial reporting cut-offs.
• Partner with carriers and internal stakeholders to resolve billing issues and improve process performance.
• Analyse freight spend, cost trends, and operational performance, providing insights that support business decisions.
• Identify cost-saving opportunities and recommend actions to address recurring overcharges or inefficiencies.
• Use reporting and business intelligence tools to support performance monitoring and cost optimization initiatives.
• Contribute to automation, process improvement, and data quality initiatives that increase efficiency and reduce manual effort.
• Create and maintain clear process documentation to support consistency, compliance, and knowledge sharing.
• Support solution design, customer implementations, and the onboarding of new Freight Audit & Payment activities.

What you will bring

• Experience in logistics, supply chain, freight forwarding, 3PL/4PL environments, finance operations, accounts payable, billing, or a related field.
• Confidence working with data and financial information, including spreadsheets, invoice validation, reporting, or cost analysis.
• Ability to identify discrepancies, investigate root causes, and communicate solutions in a clear and professional manner.
• Experience with tools such as Excel, ERP systems, transportation management systems, or business intelligence platforms is beneficial but not essential.
• A collaborative mindset, strong attention to detail, and a willingness to learn, improve processes, and work effectively with diverse teams.

We are committed to creating an inclusive and accessible recruitment process. If you are excited about this opportunity but do not meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives, and we value the unique strengths that each person brings to our team.

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