Job Description

Accounts Receivable (AR) Operations

• Prepare, review, and distribute invoices for group, banquet, catering, and city ledger accounts
• Monitor AR aging and proactively follow up on outstanding balances to ensure timely collections
• Reconcile city ledger accounts and investigate discrepancies
• Apply cash receipts accurately and timely to guest and group accounts
• Coordinate with Sales, Events, and Front Office to resolve billing disputes
• Prepare AR reports, aging analysis, and collection status updates for finance leadership
• Ensure compliance with Marriott credit policies and audit standards

Accounts Payable (AP) Operations

• Process vendor invoices in accordance with contract terms and Marriott policies
• Validate invoice accuracy, approvals, and proper expense coding
• Reconcile vendor statements and resolve discrepancies
• Maintain vendor files, W-9 documentation, and compliance records
• Partner with Purchasing and department leaders to resolve invoice issues

Financial Analysis & Controls

• Perform AR and AP reconciliations as part of the monthly close process
• Support internal and external audits by providing documentation and explanations
• Ensure adherence to SOX, internal controls, and Marriott accounting standards
• Identify opportunities to improve processes, efficiency, and accuracy

Systems & Collaboration

• Utilize Marriott financial systems (e.g., Lightspeed, PeopleSoft, BirchStreet, or similar platforms)
• Collaborate with Marriott Shared Services, vendors, and internal departments
• Provide training or guidance to operational teams on billing and invoice procedures
• Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts.
• Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards.
• Set up new accounts in accordance with established credit policy.
• Assist in reconciling open account status items.
• Input General Cashier Summary and maintain binder.
• File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment. Record General Ledger and City Ledger reconciliations.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• Bachelor’s degree in accounting, Finance, or related field (preferred)
• 2–5 years of AR/AP or hotel finance experience (hospitality experience strongly preferred)
• 2-5 years of hotel accounting, city ledger, lightspeed experience
• Proficiency in Excel and accounting systems
• Excellent analytical, organizational, and communication skills
• Ability to manage deadlines in a fast-paced hotel environment

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.