Duties
and Responsibilities:

• 
  Receive
  and answer telephone, face-to-face and electronic queries from members concerning
  insurance products and services and charges.
• 
  Receive
  applications for insurance and other services and ensure that said applications
  are accurately completed.
• 
  Investigate
  and solve routine problems of members on matters regarding their insurance
  accounts.
• 
  Identify
  insurance needs of members and cross sell products and services.
• 
  Maintain
  confidentiality of member information.
• 
  Contact
  members who have complaints or queries about insurance products/services and
  ensure that the matter is resolved or members are contacted within 24 hours.
• 
  Prepare
  correspondence about to members concerning their insurance accounts.
• 
  Keep
  accurate records for all daily financial transactions.
• 
  Record
  accounts receivable.
• 
  Maintain
  the accuracy of the data contained within internal systems.
• 
  Prepare
  monthly insurance reports and assist with annual report.
• 
  Track
  insurance deposits, payments and prepare monthly and /or bi-monthly
  remittances.
• 
  Ensure
  the effective execution of financial policies.
• 
  Liaise
  with relevant insurance companies to ensure the sharing of relevant Information
  and correspondence as well as the remitting of payments and refunds.

Requirements