Job Description

Summary

We are a healthcare and aged care organisation committed to delivering quality care and services across our facilities throughout New Zealand.

The Finance Officer is a varied, hands-on role offering exposure to Accounts Payable, Accounts Receivable, reconciliations, financial administration, and debtor management. You will work closely with our Finance Manager and operational teams to support accurate financial processing and effective account management.

About the Role

As our Finance Officer, you will play an important role in supporting the day-to-day financial operations of the organisation.

A key part of this position involves managing outstanding accounts, including communicating directly with residents, families, and other relevant parties regarding payments and overdue balances.

We are looking for someone who is confident, organised, and comfortable having professional conversations about outstanding payments while maintaining a respectful and customer-focused approach.

Your key responsibilities will include:

• Processing supplier invoices, coding transactions, and maintaining accurate records in Xero.
• Supporting Accounts Payable and Accounts Receivable processes.
• Preparing invoices, allocating payments, and maintaining debtor accounts.
• Monitoring outstanding balances and proactively following up overdue payments.
• Communicating directly with residents, families, and other parties regarding accounts and payment arrangements.
• Maintaining accurate records of debt collection activities and following up agreed payments.
• Assisting with bank and account reconciliations, month-end processes, and financial reporting.
• Investigating account discrepancies and resolving finance-related queries.
• Working closely with facility managers and administration teams to ensure accurate financial information.
• Identifying opportunities to improve finance processes and administrative efficiency.

About You

We are looking for someone who brings practical finance experience, strong attention to detail, and the confidence to manage financial transactions and customer accounts.

To be successful in this role, you will have:

• At least two years of relevant experience in finance, accounting administration, Accounts Payable/Receivable, or a similar role.
• Proven experience using Xero accounting software – essential.
• Sound understanding of Accounts Payable, Accounts Receivable, and reconciliations.
• Experience managing debtor accounts and following up overdue payments is highly desirable.
• Confidence in making outbound calls and discussing outstanding accounts professionally.
• Strong communication and interpersonal skills.
• Excellent accuracy, attention to detail, and organisational skills.
• Ability to manage competing priorities and meet deadlines.
• Good computer skills, including Microsoft Office.
• A professional, reliable, and confidential approach to work.

Experience using Employment Hero or similar systems would be advantageous. Previous experience within healthcare, aged care, or a multi-site organisation would also be beneficial.