• Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
• To provide training, support and guidance to team members.
• Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
• Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
• Ensure completeness and verification of bills on timely and accurate basis.
• Analysis of application forms, preparation and verification of data for billing & adjustment.
• Ensure financial integrity of billing systems
• Monitor service delivery KPls and report issues or discrepancies, using Service Level Agreement (SLA) as anchor document to manage vendor performance and perform quality review of work.
• Perform scoping and be involve in user acceptance test (UAT) on areas relating to Billing System(s).
• Support ad hoc Billing Operations duties as & when assigned.

Qualifications

• Bachelor's Degree in Finance/Accounting.
• Minimum of 2-3 years' experience in billing function.
• Takes on initiatives to resolve issues after taking into consideration of business and systems contraint vs accounting requirements.
• Emotional resilience and ability to withstand pressure on an ongoing basis in a fast-paced environment.
• Strong analytical, problem-solving skills and able to work independently in meeting tight deadlines.
• Good communicator with excellent oral and written communication skills.
• High proficiency in Microsoft office applications.
• Experience in shared services management or Telco industry is an advantage but not mandatory.