Position Title: Finance & Customer Service Specialist
Work Set Up: Work from home
Schedule: 4:00 PM - 1:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga
Quick Rundown:
We are looking for an experienced Senior Finance, Operations & Customer Service Coordinator to manage finance processes, operational reporting, administrative tasks, and customer service escalation handling. This role requires strong finance knowledge, high-level organizational skills, and the ability to manage both internal and external stakeholders professionally.
What You'll Do:
Manage invoicing, reconciliation, and financial reporting using QuickBooks and Sage Online
Monitor accounts receivable, track payments and expenditures, and manage debt collection processes
Handle customer service escalations, driver coordination, and supplier communications via phone and email
Provide professional and efficient support to customers, internal teams, and operational staff
Prepare detailed reports including financial reports, transport compliance reports, and operational call logs
Provide executive assistant support including coordination, scheduling, and administrative oversight
Process and monitor orders using RJLAsap and internal systems
Oversee job closure processes and ensure required purchase orders (POs) are requested and completed
Organize and maintain compliance files, scanned documents, and operational records
Support continuous improvement of finance, admin, and customer service processes
What We're Looking For:
Strong experience in invoicing, reconciliation, reporting, and debt management
Excellent customer service and stakeholder management skills
Proficiency in QuickBooks, Sage Online, and similar systems
Strong Excel and reporting capabilities
Ability to manage escalations and work in a fast-paced operational environment
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!
We are an American-owned and operated business process outsourcing company strategically located in the heart of the Clark Freeport Zone in the Philippines.
Our mission is simple: create solutions that work, empower people to thrive, and make a positive difference along the way. Looking ahead, we envision being the go-to partner for customized outsourcing, where people and technology work seamlessly together.
What sets us apart is our culture—we’re cool, flexible, aligned, indispensable, and real. It’s not just what we do, it’s how we work with every partner, every day.
