Job Description

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position...

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

What you'll do...

Provide positive customer experience to US Ford vehicles owners, while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.

You'll have...

Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:

• Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
• Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
• Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
• Clearly explain process requirements and obtain required information from customers.
• Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.

Possess workplace agility:

• Remain knowledgeable and prepared for upcoming changes to processes and technology.
• Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels

Be prepared to engage and contribute positively to a collaborative, team-based environment.

Qualifications:

• Bachelor’s degree is preferred. Minimum scholarity: High School.
• Proven English proficiency – both spoken and written (preferably native English or language certification).
• Customer service mindset.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!

We thank all candidates for their interest, but only those selected for an interview will be contacted.

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