Job Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

We are looking for a detail-oriented and customer-focused professionals support the daily financial and operational functions of the organization. This role is responsible for accounts payable, accounts receivable, purchasing support, guest billing resolution, financial reconciliations, and month-end accounting activities while delivering exceptional guest service. The ideal candidate will maintain compliance with company policies and procedures, ensure accurate financial reporting, assist with audits and inventory processes, and contribute to a positive and efficient team environment.

• Provide professional, friendly, and engaging service to guests and colleagues.
• Support daily accounts payable, accounts receivable, and purchasing operations, including departmental coverage when needed.
• Resolve guest billing disputes, credit card inquiries, and chargebacks promptly and professionally.
• Prepare accurate account billings with appropriate supporting documentation.
• Reconcile Givex and credit card variances daily and post/apply payments accurately.
• Monitor operational compliance with standard operating procedures (SOPs).
• Ensure the Income Journal balances daily and assist with month-end closing activities.
• Prepare journal entries and analyze financial information for reporting purposes.
• Participate in inventory counts, audits, and contract tracking/renewal processes.
• Ensure all financial reporting deadlines are achieved accurately and on time.
• Respond promptly to guest inquiries and complaints to ensure satisfaction.
• Maintain cleanliness, organization, and professionalism within assigned work areas.
• Support employee training and coaching to ensure compliance with Accor policies and procedures.
• Perform additional duties as assigned.

Qualifications

• Previous office administration or accounting experience preferred.
• Proficient in Microsoft Office applications, with advanced Excel skills.
• Knowledge of relevant accounting software and applications.
• University or college degree in a related discipline is considered an asset.
• Strong mathematical and analytical skills.
• Proven track record of accuracy and attention to detail.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, reliable, and professional

Ability To:

• Work cohesively as part of a team.
• Focus on guest needs while remaining calm, courteous, and professional at all times.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize tasks, stay organized, and follow up effectively.
• Follow instructions thoroughly and accurately.
• Work independently with minimal supervision.
• Maintain confidentiality of guest information and sensitive hotel data.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities