Job Description

Role Purpose

We’re seeking a curious, adaptable Business Analyst to support the delivery of change across projects and work streams. This role is ideal for someone who enjoys learning quickly, asking questions and working with others to understand business problems. As well as documenting requirements and supporting practical solutions. You’ll work closely with experienced colleagues, stakeholders and subject matter experts, building on strong business analysis foundations while contributing to meaningful change across the organisation.

Responsibilities:

• Support Business Analysis activities across the project life cycle, working with senior colleagues and adapting approach as priorities or delivery needs evolve.
• Help gather, clarify and document business requirements by engaging with stakeholders, listening carefully and asking questions to build understanding.
• Analyse existing processes, data, pain points and opportunities for improvement, escalating gaps, risks or uncertainties where further input is needed.
• Assist in preparing clear documentation, including process maps, requirements, meeting notes, action logs, user stories and supporting materials.
• Contribute ideas and observations in workshops and team discussions, showing confidence to ask for clarification when something is unclear.
• Take ownership of personal development by seeking feedback, learning from others and building knowledge of business analysis practices, internal standards and relevant industry context.

Requirements

Experience & Knowledge

• Strong experience in a finance, change, operations or analysis environment. Attitude, curiosity and willingness to learn carry importance as much as direct experience.

Technical Capabilities

• Developing business analysis skills across problem analysis, process mapping, requirements gathering, documentation, testing support and change implementation.
• Able to structure information clearly and turn discussions, notes and observations into concise written outputs.
• Comfortable working with data, spreadsheets, process flows and business documentation, with an eye for detail and consistency.
• Able to prioritise work, manage actions and follow through on commitments with support and guidance.
• Open to working in iterative or changing delivery environments where requirements may evolve over time.
• Interest in financial services, operational change, regulatory reporting or data-driven decision-making would be beneficial.

Personal Attributes

• Naturally inquisitive, with the confidence to ask questions, challenge assumptions respectfully and seek clarity rather than make guesses.
• Adaptable and resilient, able to stay positive and effective when priorities, information or direction change.
• Takes the initiative to demonstrate ownership and accountability for tasks.
• Strong listener who can build rapport with different stakeholders and communicate clearly, simply and professionally.
• Collaborative and team-oriented, willing to contribute, learn from others and support shared outcomes.
• Analytical and detail-conscious, with a willingness to investigate issues and understand the “why” behind a process or requirement.
• Proactive in seeking feedback, reflecting on learning and improving how they work.

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.