Job Description

About Luxe Care

Luxe Care is a leading and fast-growing boutique home care organisation providing high quality in-home care services for older people living across Melbourne & Mornington. We come highly recommended by our clients and care staff due to our support, engagement, commitment to professionalism and genuine care.

Our values: Trust • Respect • Empathy • Open Minded • Integrity

About the role

This is a hands-on role suited to someone with strong experience in Home Care Package (HCP) / Support at Home claiming, who is confident working across systems including PRODA

Due to Luxe Care's continued growth, we have an exciting opportunity for a friendly, reliable and experienced finance professional to work collaboratively with a fantastic team of dedicated individuals who go above and beyond to ensure an exceptional client journey. You will play a key
role in ensuring claiming processes run smoothly, client data is accurate, and funding aligns correctly across systems.

Reporting to and supporting the Finance Manager, this role
is responsible for:

• Manage claiming processes (HCP / Support at Home/DVA/NDIS)
• Manage private billing
• Process and reconcile claims via PRODA
• Perform regular reconciliation of claims, budgets, and funding to ensure accuracy
• Investigate and resolve discrepancies across systems and financial data
• Maintain accurate client budgets, cost centres, and funding allocations
• Ensure high-quality data integrity across systems (including Sandwai)
• Work closely with Care Managers to ensure correct setup of new clients and budget changes
• Support Accounts by ensuring upstream data accuracy (reducing manual adjustments)
• Assisting with a range of finance functions including month end, data entry, daily banking, reconciling accounts and processing journals.
• Analysing existing processes and technologies with a view of contributing to continuous improvement.
• Responding to finance related queries from internal and external stakeholders.
• Credit card reconciliations.
• Follow up debtors and outstanding accounts.

Role requirements

• A minimum of 2 years’ experience in accounts payable/receivable related role.
• Knowledge of Accounting software, Employment Hero, or eager to learn it.
• Proficiency in Microsoft Excel and finance/payroll systems.
• Experience using PRODA for aged care claiming (essential)
• Strong understanding of HCP / Support at Home funding, claiming, and reconciliation
• Experience in aged care or community care services
• Experience with Sandwai or similar systems (highly regarded)
• The right to work in Australia (Full Working Rights)
• NDIS worker screening ID (Mandatory if successful)

We’d love to hear from you if you meet the above role requirements and:

• Have a desire to learn, are proactive and an excellent problem solver.
• Have excellent communication and time management skills.
• Are customer focused with the ability to communicate effectively with stakeholders from different backgrounds.
• Have high attention to detail.
• Enjoy working with a team whilst also having the ability to work autonomously.

Working with us

As an employee of Luxe Care, not only will you be part of an organisation that makes a real impact on people's lives, but you will also be offered a range of benefits such as:

• Competitive pay rates.
• An Employee Assistance Program.
• A supportive, knowledgeable and friendly team.
• A work environment which encourages wellbeing and a healthy work-life balance.
• Opportunities for ongoing professional development.
• Ongoing communication and consultation on matters that are important to you.
• Join our thriving organisation and make a genuine difference.

If this sounds like the role for you, please send your CV and cover letter outlining why you would be a great fit for our team.

Luxe Care Pty Ltd is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to Luxe Care Pty Ltd with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

Only shortlisted candidates will be contacted.