Job Description

Join our Client Service, Experience and Development Business Management team, where dedicated Business Managers work hand-in-hand with senior leaders to evolve business capabilities and drive strategic growth. As a trusted advisor and strategic partner, you’ll analyze service performance, prepare impactful business reviews, coordinate key events, and build a strong network with stakeholders—influencing decisions and helping propel the practice to new heights.

As a Finance & Business Management (F&BM) Associate supporting the US Private Bank (USPB) Client Service organization, you will serve as a trusted advisor and strategic partner—driving business strategy and growth while optimizing performance. You’ll manage business risks and controls, ensure the seamless execution of strategic initiatives, and deliver executive reporting and analysis. Business Management centers on four focus areas: driving business strategy and growth, optimizing performance and planning, establishing and delivering business priorities, and managing business risks and controls.

Job Responsibilities

• Advise the US Client Service Head and leadership team across strategy, controls, people, and performance
• Lead the development, implementation, and tracking of strategic objectives and key results across the region, ensuring alignment with priorities
• Promote optimization of operating models, collaborating with cross-functional teams across Finance, Technology, Operations, Controls, Legal, Risk, Compliance, HR, and Audit
• Oversee business change management, process improvement, and transformation initiatives, including digital platform enhancements, location strategy, and productivity optimization
• Identify, escalate, and mitigate business risks, ensuring robust governance and operational resiliency
• Present complex data and business narratives to senior leadership, providing clear insights and recommendations on financial and operational trends
• Deliver executive management reporting, including presentations, value-added analysis, communications, and business reviews for senior stakeholders
• Represent the business in internal and external working groups, ensuring effective communication and alignment across the organization
• Maintain business hygiene through compliance, training, access management, and resiliency planning
• Support control initiatives impacting the business, partnering with Business Process and Controls, Compliance, Legal, and Control Managers
• Collaborate with counterparts in other regions on global initiatives and best practices

Required Qualifications, Capabilities, and Skills

• 4+ years of relevant experience in the wealth management or asset management industry, or in a consulting, project management, or business management capacity
• Exceptional written and verbal communication skills, with the ability to draft clear, concise, professional documents and communicate across seniority levels
• Ability to excel in a fast-paced, dynamic environment, managing and prioritizing multiple competing tasks under pressure and deadlines
• Strong analytical, conceptual, and creative thinking skills, with the ability to develop business insights and hypotheses
• Comfort analyzing large data sets and driving conclusions for presentation to senior management
• Proficiency in PowerPoint and Excel
• Superior judgment and discretion when handling confidential and sensitive information

Preferred Qualifications, Capabilities, and Skills

• Experience driving stakeholder agendas and delivering presentations to senior leaders, including articulating rationale in design decisions
• Track record of driving innovation and continuous improvement in business processes and client service
• Strong commitment and dedication, with a passion for enhancing how the business serves its clients
• Experience working on global initiatives and sharing best practices across regions

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans