Job Description

Education  Graduate in any field or MBA Experience  10-12 years of experience in BPO with expertise in US-HRO Domain  Good understanding of US Payroll, Benefits & Retirement Administration Technical Competencies: (Job related)  Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen  Lead and drive business by establishing strong alliances with clients  Talented in Customer Management who can improve team performance on customer service metrics and SLA delivery  Expertise in quality assurance who can establish, implement, and maintain the quality management system to ensure the highest quality outcomes possible  Experience in US HRO with complete knowledge of US-Payroll, US-Tax, US-Benefits, US-Retirement & Compliance  Lead, develop and inspire the team by managing, organizing, motivating, guiding and performing planning for teams as well as facilitating the resolution of any conflicts  Should oversee and manage all activities related to the performance management cycle and provide feedback to employees related to their roles and responsibilities  Excellent MS Office skills Soft Skills  Excellent communication & interpersonal skills  Good Leadership and teamwork skills  Analytical and problem-solving skills  Time management and organizational skills  Risk and cost management skills.  Good decision making and conflict management skills