Responsibilities
Include but are not limited to the following:
• Customer service duties for internal and external customers.
• Communicates quickly, extremely responsive to emails and phone calls.
• Confirm orders with Customers, handle requests and provide full support with the Sales team.
• Receive and process purchase orders received from Customers in SAP system.
• Complete verification of pricing and quantities on purchase orders, quotes and system.
• Enter order and details into the system.
• Provide production, quality and shipping with necessary order details to assist in planning customer orders for fulfillment.
• Run reports as needed and monitor Sales email for new orders, requests, communications.
• Maintain documentation in a centralized location.
• Organize and file paperwork for orders to ensure SOX compliance.
• Assist Order Fulfillment Supervisor as needed.
• Assist logistics as needed.
• Collect and provide supporting documentation for SOX controls upon request.
• Assist in contract management maintenance duties.
• Assist Finance department with additional administrative duties as requested.
• Other duties as assigned by manager.
Qualifications/Education/Special Skills
• High school education and 1-3 years of experience in Customer Service and/or administrative work.
• Proficiency in Microsoft Office including Outlook and Excel.
• Preferred experience in ERP systems such as Microsoft Dynamics or SAP.
• Preferred experience in organization and office maintenance.
