Job Description

Minimum requirements:

• Matric
• At least 5 years relevant working experience
• Able to complete forms related to own working area
• Can complete administrative procedures with necessary directions and systems at disposal
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
• Honesty
• Ability to work under pressure
• People oriented
• Responsible
• Sense of urgency
• Energetic
• Team leader
• Self-motivated
• Understands administrative procedures in own department
• Has sound knowledge of the services offered by the organisation and to whom can make basic inferences from customer usage patterns
• Understands the importance of Health and Safety
• Knowledge of basic Health and Safety procedures applicable to own job functions
• Knowledge of HR Management, Customer relations Management, Marketing Management, Fleet Management, Administration Management
• Fair knowledge of business principles relating to stock management 

Responsibilities:

• Managing the financial performance and margins of each branch on a national basis.
• Ensuring high levels of customer service are offered.
• Provide effective communication on operational performance, service level's and associated costs.
• Controlling of all fixed, variable costs, movable and non-movable assets.
• Manage staff, drivers and van assistants and their well-being.
• Strive to improve on distribution solutions and service offering to all clients.
• Ensure fleet is maintained as per manufacturers standards, and a professional image is displayed.
• Financial Management
• Compile budgets for all branches, striving for improved financial performance.
• Managing of all Branches, Profit and Loss statements on a monthly basis.
• Ensure that all costs are controlled correctly in relation to budgeted figures
• Manage and measure all variable costs such as: fuel, R+M, sub-hires, salaries, wages and other costs
• Manage and reduce accidents.
• Measure and manage fuel consumption in order to optimize fuel usage.
• Ensure that all procurement orders are validated and approved within the allocated time frames.
• Ensure that all financial targets are mat.
• Ensure high levels of customer service are achieved, adapting to the dynamic needs of our customers.
• Provide professional feedback on operational, distribution performance.
• Build and create a sustainable business relationship with all clients.
• Strive to constantly improve the clients distribution process/ model in order to yield better efficiencies and to reduce the client's distribution costs.
• Formulate new and different strategies with the client in order to model distribution patterns/ simulations around the client's current business model.
• Conduct monthly review meetings including presentations in order to measure performances.
• Management of human Capital
• Ensure that all staff is daily managed, lead, coached and mentored.
• Ensure that all staff adheres to the Company policies and procedures.
• Ensure that the staffs leave (both staff and wage) are controlled as per company's policy.
• Guide, train and empower Staff to grow within the organization and to their full potential.
• Conduct performance appraisals for each staff member bi annually, ensuring goals are agreed upon and staffs are given realistic and stretched targets
• Maintain discipline within the business unit.
• Fleet Management / Unit Gears / Generators
• Ensure the fleet / unit gears / generators are maintained to the company policy, safe and adhere to the national traffic act.
• Monitor trends, investigate all accidents / incidents derive strategies to minimize related risk and cost.
• Ensure that all staff understands the policies relating to tyre management.
• Ensure your fleet is kept clean, branding in line with company policy and assets cared for.
• Acquire new business.
• Source Sales leads by analysing niche markets and routes.
• Through these leads, establish contacts and liaison with companies within these markets/routes.
• Target potential clients and follow up by contacting them.
• Determine whether the potential client requires our services, schedule & confirm an appointment where necessary.
• Visit clients to explain the services we offer and ascertain the client's requirements
• Evaluate the profitability of taking on the business.
• Negotiate rates within a given parameter.
• Attend to incoming telephone etiquette and enquiries from potential clients.
• Facilitate processing of credits applications.
• Obtain the credit application from the client, & submit to Head Office for approval.
• Obtain any further information required by the National Credit Manager in granting the credit.
• Visit or telephone existing clients
• Discuss all aspects of the services provided.
• Establish whether the clients requirements have been met and discuss problems or concerns regarding the service provided
• Liaise with the relevant departmental managers regarding client requirements or problems, and resolve problems according to the clients satisfaction.
• Report back to clients on the company's progress or conclusion with regards to their requirements or problems.
• Inform clients of any changes relevant to their business i.e. customs procedures, rate changes, etc.
• Report back to the source of the sales lead on the outcome.
• Comply with the management of the quality management system.
• Be aware of procedures.
• Understand and adhere to the job descriptions and work instructions
• Establish the requirements of the client and conform to them.
• Interrupt the process and implement corrective action.
• Recommend changes to processes and/or to the quality system.
• Adhoc - additional duties and responsibilities related to the position which will be delegated by the superior.
• To bring on new VTR and Film Fleet business
• Achieve targets in line with those set
• Do monthly feedback reports
• Market and attain new business for your divisions and the company.
• Attain the full wallet spend within current customer based.
• Caring / entertaining of clients on a regular basis.
• Conducting workshops and training for staff.
• Ensure that good housekeeping standards are practiced throughout the Branches