Job Description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The Field Service Engineer supports the service element of the Endress+Hauser offering by carrying out service activities on site in a manner that delivers efficient and effective outcomes for the customer and maintains a strong customer focus. The role will act as a brand ambassador for Endress+Hauser ensuring strong display of knowledge and competence in all interactions with our customers.

Which tasks will you perform?

• Build meaningful customer relationships.
• Be prepared to participate and engage fully in training programs and contribute to your own personal development throughout your career with E+H.
• Carry out onsite repairs, service, commission, calibration and troubleshooting of E+H process instrumentation on customer sites as directed.
• Be prepared to work on third party equipment, as needed.
• Ensure that all equipment is both worked on, and left in, a safe manner for customers to use.
• Create service reports and associated paperwork for work completed in a timely manner using the provided software tools. A job is not completed on the part of the FSE until all qualified paperwork is handed over to the client. This is a key deliverable.
• Provide Instrument Support – helpdesk function- to customers when tasked by the Service Co -Ordinator using the provided software tools.
• Provide (if agreed) onsite customer training in applications, service and operations of the E+H products.
• Carry and maintain an effective set of tools and equipment to execute service activities successfully in your company vehicle. E+H agrees to provide specific equipment common to the service function – laptop, mobile phone, multimeter, communication interfaces, etc.
• Proactively identify and communicate customer feedback in relation to sales, service and training opportunities back to your line manager using the software tool provided.
  
  What do we expect from you?
• Degree, Diploma or time served in the field of Process Instrumentation & Control or in an associated technical background.
• Relevant experience in industrial measurement in Life Science / Pharma, Food & Beverage or Water / Waste Water Industries.
• Experience as a Service Technician / Engineer in a process instrumentation / control environment with a particular emphasis on commissioning / startup and troubleshooting would be viewed as a major asset.
• Full, clean, driving license.
• Good working knowledge of MS Windows, MS Excel, MS Word, Outlook. Training will be provided on any additional internal software deployed as part of the role.
• Willingness to travel to customer sites throughout Ireland.
• Willingness to be flexible around working hours and to participate in overtime as the need arises.
• Willingness to take initiative and responsibility for customer problems to achieve resolution.
• Awareness of the necessary requirements in provision of a customer orientated, cost effective and profitable service.
• Excellent communication skills: clear and effective written and spoken communication ability.
• Team player, with upbeat and friendly personality.
• Willingness to follow direction and implement policy.
• Punctual, self – motivated and possess organizational skills.
  
  What can you expect from us?
• Branded company van, laptop and mobile phone
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• In-depth training opportunities.
• A supportive, family-owned company with a strong emphasis on sustainability and long-term commitment.
• Ongoing professional development through various training programs, knowledge sharing, and e-learning.
• A friendly and inclusive culture that promotes well-being and teamwork.
  
  How do you apply?
  To apply, please upload your documents on our career page. Due to Data Privacy Considerations, we cannot accept applications sent via email