Davies North America

File Handling Assistant

Davies North America  •  Leeds, GB (Onsite)  •  4 days ago
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Job Description

File Handling Assistant

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the Pre Lit Casualty claims handling teams.

Key Accountabilities


  • To pro-actively assist the Pre Lit teams with a variety of tasks including:
  • Monitoring MOJ Portal
  • Monitoring inboxes and actioning appropriately
  • Maintaining, reviewing and actioning spreadsheets
  • Completing new claim actions to support the claims handlers
  • Actioning CRU post and ownership of CRU tasks
  • Completing chaser tasks on files to support the claims handlers via telephone and emails
  • Raising low value payments
  • Assisting with training as and when required
  • Onboarding run-off work on various projects
  • Undertaking appropriate additional tasks provided by the Team Leader/DBUD
  • Maintain accurate data on relevant case management system
  • Comply with set client SLA’s
  • To actively manage a caseload of low value property damage claims
  • Ensure quality service standards and productivity levels are maintained to a high standard
Working Hours
35 hours per week over 5 days
Primary location for this role is Leeds Office

Experience, Skills and Qualifications

•12 months relevant admin / claims support experience
•Excellent attention to detail
•Strong organisational skills
•Good communication & telephone skills
•Able to use Excel
•Excellent client care and customer service skills
•Ability to manage volume workload via task management
•Ability to work as a team and independently

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Keoghs values
• We are Connected
• We are Dynamic
• We are Innovative
• We Succeed Together

Benefits

  • Davies Incentive Plan
  • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
  • Simply Health Care Cash Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years’ service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
*after successfully completing probation
Davies North America

About Davies North America

We deliver professional services and technology solutions across the risk and insurance market, including claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation and change management. 

 

Our global team of more than 8,000 professionals operate across the UK, Ireland, Bermuda, the U.S., Canada, Spain, Switzerland, and India, providing specialist solutions to more than 1,000 highly regulated and global clients - helping them to manage risk, operate their core business processes, transform, and grow. 

Davies U.S. is dedicated to bringing this breadth of insurance sector services to America and is quickly expanding. We provide valuable integrated claims capability and resources, operational and consulting solutions for the insurance market, and innovative InsurTech. 

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Lakewood Ranch, Florida
Year Founded
1984
Website
davies-group.com
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