Job Description

The AMBSE Event Experience Associate will support the delivery of a world-class fan experience during FIFA World Cup matches at Mercedes-Benz Stadium. This role is responsible for maintaining a welcoming, safe, and efficient environment across all phases of the fan journey while monitoring operations, identifying opportunities for improvement, and supporting real-time adjustments.

Associates will serve as visible ambassadors of the stadium experience, ensuring every interaction reflects a high standard of hospitality and professionalism.

Key Responsibilities:

• Deliver a world-class fan experience through proactive, friendly, and knowledgeable engagement at all guest touchpoints
• Maintain a strong hospitality presence while supporting fan navigation, wayfinding, and overall comfort within the venue
• Monitor fan flow and stadium conditions across key phases of the event (pre-event, ingress, interior circulation, and egress)
• Identify and escalate operational issues that may impact guest experience, safety, or efficiency
• Support pre-event readiness by ensuring fan-facing areas are clean, organized, and prepared for arrival
• Reinforce clear communication and guidance for guests in high-volume areas
• Interact professionally with guests, internal teams, and partners at all levels of the organization
• Observe and document trends, recurring issues, and opportunities for continuous improvement

Qualifications:

• Endorsement from partnering University contacts
• Must be a college sophomore, junior, senior, or graduate student
• Strong communication and interpersonal skills with a focus on hospitality
• Ability to deliver exceptional guest service in a fast-paced, high-volume environment
• Professional demeanor when engaging with guests, leadership, and cross-functional teams
• Strong attention to detail and situational awareness
• Ability to remain composed, proactive, and solutions-oriented under pressure
• Team-oriented with flexibility to support multiple operational areas as needed

Schedule & Work Environment:

• Event-based role, including nights, weekends, and holidays
• Requires standing, walking, and working in a large, high-capacity stadium environment
• May include both interior and exterior assignments even in inclement weather conditions

Position Impact:

AMBSE Event Experience Associates play a critical role in delivering a seamless and high-quality experience throughout the FIFA World Cup. By combining hospitality, operational awareness, and proactive support, this role ensures every fan interaction reflects the standards of Mercedes-Benz Stadium and the global expectations of FIFA.