Job Description

Posting number: 202601423

Department: Community Services Department

Job classification: CLERICAL ASSISTANT - H

Posting type: Open

Categories: Recreation, Parks and Recreation

The City of Palo Alto is seeking a friendly, detailed, and energetic Field Services Coordinator (Clerical Assistant-H) for the City of Palo Alto to support the fields, tennis court reservations and the front office at the Cubberley Community Center or other City’s Community Centers. The City of Palo Alto oversees numerous grass fields, three multiple purpose turf fields, and eight tennis courts and has three City Community Centers.

Schedule: May vary based on need but candidates will need to be available 4-5 days a week (may include holidays and weekends) and will need to be available either for the AM or PM shift.
AM: 8:30 a.m.-12:30 p.m.
PM: 1:30 p.m.-5:30 p.m.

This is an SEIU Hourly (limited-benefits) position that is budgeted to not exceed 1,000 hours per fiscal year. The number of hours per week and schedule will be determined based on assignment.

To learn more about SEIU-Hourly benefits, please click here

Examples of duties

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provide customer service at Cubberley Community Center front office or other City’s Community Centers.
  1. Process field and tennis requests
  2. Monitoring inbox
  3. Emails
  4. Phones
  5. Customer Support
• Assist Fields Manager in field managing meetings and field user group meetings
• Monitor field use to ensure fields are being used to full potential
• Help monitor field and tennis court conditions
  1. Condition of turf, reporting issues to field maintenance
  2. Motoring goal storage and lock combinations
  3. Update Rain Phone Line
• Provide basic rental information and facility permits (availability, pricing, paperwork, creating permits, and processing payments)
• Provide walkthroughs and tours of Community Centers facilities

Qualifications

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through:

• One year of customer service and administrative experience.

Special Requirements: Possession of a valid California Driver's License.

Preferred Qualifications:

• Excellent verbal and written communication skills
• Experience answering phone calls from customers
• Knowledge of Microsoft Office

Supplemental information

The Selection Process:

• Applicants will receive email recruitment status notifications. Governmentjobs.com account also has notification status updates.
• Depending on the number of qualified applications received, the examination process may consist of supplemental questions, online assessment, written examination, practical performance, oral examination, or any combination to determine which candidate will move forward in the hiring process.
• The screening process for this position typically may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee.

Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.

The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the city will provide reasonable accommodation to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer.

Employer

City of Palo Alto

Address

250 Hamilton Ave

Palo Alto, California, 94301

Phone

(650) 329-2376

Website

https://www.paloalto.gov/Home