Job Description

Fieldforce Team Leader - Côte d'Ivoire

Location: Côte d'Ivoire

Employment Type: Contract

About the Role

We are seeking an experienced and driven Fieldforce Team Leader to lead, coach, and develop a team of Hybrid Medical Representatives. This role is responsible for driving team performance, ensuring execution excellence, and supporting commercial growth through effective leadership, customer engagement, and fieldforce management.

The successful candidate will dedicate the majority of their time to people leadership, coaching, field support, and performance management while maintaining a limited customer portfolio and supporting key customer-facing activities.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and mentor a team of Hybrid Medical Representatives.
• Conduct regular field visits and coaching sessions to strengthen team capability and performance.
• Set clear objectives and performance expectations.
• Foster a culture of accountability, agility, collaboration, and execution excellence.
• Support ongoing talent development and employee engagement initiatives.

Field Execution

• Ensure the effective execution of detailing, merchandising, order-taking, and pharmacy activation programs.
• Monitor territory coverage and customer engagement activities.
• Support product launches and promotional campaigns.
• Drive adherence to fieldforce standards and best practices.

Commercial Performance

• Drive achievement of team sales targets and business objectives.
• Review performance metrics and implement corrective action plans where required.
• Monitor productivity, efficiency, and overall fieldforce effectiveness.
• Identify opportunities to improve customer reach and commercial outcomes.

Customer Engagement

• Manage relationships with selected healthcare professionals and pharmacy customers.
• Support key customer interactions and engagement initiatives.
• Facilitate local educational programs and activation activities.
• Gather market intelligence and customer feedback to support business growth.

Reporting & Compliance

• Ensure timely, accurate, and complete reporting by all team members.
• Monitor CRM compliance and maintain high standards of data quality.
• Identify and escalate commercial risks and growth opportunities.
• Ensure adherence to company policies, procedures, and industry regulations.

Qualifications & Experience

Education

• Bachelor's Degree in Life Sciences, Pharmacy, Business, Marketing, or a related field.

Experience

• Previous experience within the pharmaceutical, healthcare, consumer healthcare, or FMCG sector.
• Experience leading, coaching, or mentoring sales and field-based teams.
• Strong understanding of healthcare professional engagement and customer relationship management.
• Demonstrated ability to drive team performance and commercial results.

Key Competencies

• Team Leadership and Coaching
• Sales and Commercial Acumen
• Fieldforce Management
• Customer Relationship Management
• Performance Management
• CRM Utilization and Reporting
• Communication and Influencing Skills
• Planning and Organization
• Problem Solving and Decision Making
• Results Orientation

Why Join Us?

This is an exciting opportunity to play a key leadership role within a dynamic organization. You will have the opportunity to develop high-performing teams, drive impactful customer engagement, and contribute to business growth while advancing your leadership career.

If you are a passionate people leader with a proven track record of driving performance and execution excellence, we would love to hear from you.

#LI-DNP #LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.