Job Description

Business Overview

Rakuten's Advertising & Media Company provides a wide range of advertising and marketing services, including digital advertising, research, and influencer business.
Our strength lies in our ability to provide end-to-end solutions, from marketing strategy planning to execution, effectiveness measurement, and data analysis.

Specifically, we solve customers' marketing challenges through the following businesses:
- Rakuten Marketing / LinkShare: Provides comprehensive digital marketing solutions.
- Rakuten Data Marketing: Provides marketing solutions leveraging Rakuten's big data.
- Rakuten Insight: Provides marketing research services.

This is an environment where you can grow and advance your career by being part of an organization that forms the core of the Rakuten Group.

Department Overview

Rakuten Insight, Inc. provides marketing research to clients both within and outside the Rakuten Group.
By combining Rakuten Group's vast data assets with AI technology, we deepen our understanding of consumers through "research x data x AI" and help solve our clients' business challenges. We are creating new standards in the industry through the development and provision of research products incorporating AI.

Position:

Why We Hire

The Integrated Solutions Group Field Team plans and manages offline surveys, primarily CLT (Central Location Test) and HUT (Home Use Test). We capture the real-life experience value of consumers that cannot be captured through online surveys, supporting research projects in a variety of industries, including food, daily necessities, and cosmetics.

In recent years, demand for offline surveys, primarily CLT and HUT, has increased again. With the increase in projects, there is an urgent need for project management personnel who can oversee the entire survey process, manage progress, quality, and costs.

Attractive
- You will have the opportunity to take on the challenge of managing the progress, quality, and costs of offline surveys (CLT/HUT), which are experiencing a resurgence in demand, and drive business growth as a PM.
- With a solid understanding of the field, you will be able to proactively drive projects, taking on a wide range of roles from progress, quality, and cost management to business improvement.
- Using your project management skills as a core skill, you can also transition into a future career as a team manager, offline research supervisor, research design, or sales promotion.
- Leveraging Rakuten Group's data assets and diverse client base, you will be involved in the early decision-making stages, such as evaluating pre-launch products and new services.

Position Details

You will be responsible for project management, collaborating with a variety of stakeholders, including sales, researchers, field survey staff, and external partners, to smoothly advance fieldwork research projects, primarily CLT and HUT.
With an understanding of field operations, you will lead the entire project while maintaining a bird's-eye view of progress, quality, and costs.

Major Duties
- Scheduling and progress management for fieldwork research projects, primarily CLT/HUT
- Organizing and coordinating requirements with sales, researchers, and clients
- Directing survey staff, following up on progress, and addressing issues and problems
- Quality assurance, cost/profit management, billing/order-related tasks
- Improving workflow and promoting standardization of fieldwork operations
- English support for some projects within the Rakuten Group and for overseas clients

Specific Project Examples
- CLT/HUT survey projects for food, daily necessities, and cosmetics manufacturers
- Product and service support for Rakuten Group services and overseas manufacturers Fieldwork research project for service evaluation

Work Environment

Organization
- Rakuten Insight, Inc. overall: Approximately 200 employees
- Integrated Solutions Group: 9 employees
- Senior Manager (1), Manager (1), Assistant Manager (1)
- Age Range: Mostly veterans in their 30s and 40s (flat communication structure)

Background of mid-career hires
Our team is comprised of members with research experience at research companies and project management experience, as well as experience working with multiple stakeholders in sales, production, and event management.

Examples of Successful Mid-Career Hires' Career Paths
After joining the company, you will be responsible for project management while deepening your understanding of fieldwork research.

After joining, you will play a central role in project progress management and quality and cost control. There are also cases where you will expand your role to team leadership, management positions, or related areas such as survey design and sales promotion.

Mandatory Qualifications:

Job Type/Industry
Practical experience as a project manager or project manager in fields such as research, advertising, events, production, and marketing support (approximately 2 years or more)

Skills /Experience
Experience managing multiple projects simultaneously
Experience coordinating and negotiating with internal and external stakeholders (sales, production, external partners, etc.)
Practical experience managing schedules and costs using Excel or Google Spreadsheets

Other
Ability to balance quality, progress, and revenue with a focus on numbers and costs
Comfortable communicating in English for work purposes

Desired Qualifications:

Job Type/Industry
Experience working at a research company, research-related company, or related to fieldwork (CLT/HUT, in-store surveys, etc.)

Skills/Experience
Practical experience conducting offline surveys such as CLT/HUT, on-site surveys, and home use tests
Experience directly negotiating and coordinating with clients
Experience working with sales and planning departments to advance projects
Experience managing and developing team members as a team leader or supervisor
Experience working on workflow improvement, standardization, and efficiency

Other
Experience involved in survey design and reporting
Practical experience responding to emails and meetings in English

Other Information:

Additional information on Location

Futako Tamagawa Rise Office21-1 Tamagawa 2-chome, Setagaya-ku, Tokyo

Additional information on Secondment

Rakuten Insight, Inc.

Additional information on English Qualification

English Requirement: Yes
*TOEIC, TOEFL, IELTS, etc.
*Details will be provided if you proceed to the selection process.

Rakuten Group, Inc. Homepage Link
- Benefits: https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/

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