Job Description
Field Verification Officer
Location: Anambra
Contract type: Formal role
Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs. With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.
Responsibilities
1. Field Verification
Conduct physical visits to merchant and guarantor locations to verify business existence, operations, and address authenticity.
2. Pre-Visit Engagement
Contact merchants/guarantors prior to visits to confirm identity, availability, and accurate location details.
3. Data Collection & Documentation
Capture required information, images, and supporting documents during visits using the designated system/app.
4. Assessment & Reporting
Provide accurate and timely verification reports, including risk observations and recommendations.
5. Compliance & Accuracy
Ensure all verifications meet company policies, fraud prevention standards, and regulatory requirements.
6. Merchant Engagement
Educate merchants on application processes where necessary and ensure proper submission before verification.
7. Follow-ups & Re-visits
Conduct revisits where required and follow up on incomplete or pending verifications.
Collaboration
8. Work closely with BD (Business Development), CVOs, and internal teams to ensure smooth processing and turnaround time.
9. Repayment Support
Assist in merchant follow-ups for due/overdue repayments and provide feedback on engagement outcomes.
Requirements
Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
Bachelor’s in Finance, Business, Data Analytics or related.
Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.
