Job Description

Field Training Manager - Milan, Italy

Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.

The Role:

Manage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential.

Working with the Field Sales Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

Role Accountabilities:

Taking direction from the Regional Training Manager, lead the effective and inspirational delivery of all defined training materials across:

• Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development
• Full Curriculum facilitation including induction, social and developmental training
• Operational business management & area education strategy
• All new launch NPD and Skincare Training
• The Learning Management System
• Monitor KPIs to gauge training impact, provide feedback to Field Sales Managers, adapt training based on feedback from managers and Education & Pro Manager for continual improvement of learning outcomes.

Working in collaboration with the Field Sales Managers, define a training and development plan for the area to achieve retail expectations, covering:

• Accelerating high potential/high performance individuals using the development pathway and certification process
• Managing and addressing under-performance
• Peakon and engagement feedback
• Login, completion & engagement on the Learning Management System
• Optimising social advocacy with the store
• Succession planning for the area and across areas

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via:

• Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
• High quality virtual and physical training sessions
• Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
• Area meetings delivered in collaboration with the Field Sales Manager
• Leading by example on counter and online during all events, meetings, and trainings.

Reporting Relationships: Reporting to the Regional Training Manager

Requirements

• Experience working within the beauty industry
• Proven experience in coaching to deliver high performance
• Clear, consistent and motivational communication style
• Excellent presentation skills and classroom delivery
• Strong commercial awareness and understanding of how to build capability to drive growth
• Able to identify training needs, learning outcomes and deliver content and coaching to meet these
• Strong interpersonal skills and a team-player
• Positive approach
• Independent and proactive working style
• Enjoys working at pace
• Must be able to speak local language and English fluently
• Must be able to travel within the territory assigned weekly and, if required from time to time, internationally.

Benefits

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets