Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

If you are looking for a role that combines your technical skills and passion for training, then we have a great opportunity for you.

About this role:

We are seeking a high-energy, motivated professional Field Trainer to support the Edwards and Kidde products training. This is a role where you will have the ability to use various tools to deliver a blended learning experience for our internal technical/sales team and our external partners. As a Field Trainer, you will help others understand and get excited about our products. Be the leader to help drive sales to a higher level.

As an established Product Training professional, you will provide training to internal and external customers on a variety of product components/platforms. You will be responsible for suggesting updates to training as necessary and recommending input to enhance Product Training performance.

Key Responsibilities:

• Participates in conducting demonstrations or explaining products, methods, or services to help customers understand the product and services.
• Records demonstration and training-related data to assist in the improvement of future demonstrations and track efficacy of methods.
• Participates in the preparation of training materials and product demonstrations to promote the organization's brand and products.
• Supports tailoring of education/training programs on new product applications to customize it to the customer needs.
• Organizes the setup and arrangement of displays or demonstration areas to attract the attention of prospective customers.
• Transports, assembles and disassembles materials used in presentations to ensure the smooth conduct of presentations.
• Train our external partners on new and legacy products
• Plan and deploy a wide variety of innovative training methods, tools, and techniques based on the understanding of our (Edwards) products
• Create an engaging experience for attendees where various learning styles can thrive in a product training classroom
• Work closely with a program team to ensure effective and efficient integration of the training effort into the overall implementation plan
• Ability to travel to various customer sites in the US and Canada to conduct product training sessions.
• Follow a standard classroom curriculum by using various adult learning tools, such as WebEx, Zoom, and PowerPoint presentations.
• Support the overall design and creation of learning & development deliverables including curriculums and course materials leveraging advanced design/development techniques and tools (WebEx/PPT) to suit learning needs of the target audience.
• Maintain equipment for field training purposes.
• Design and implement short videos for training purposes.
• Ability using visual communication skills to bring together text, images, video and audio to create blended learning user experience.
• Manage a safe and collaborative classroom setting for the best learning experience for both virtual and in person environments.
• Demonstrate and lead a safe and collaborative learning environment.
• Demonstrate fire systems and fire product equipment.
• Constantly learn about new products and processes in our company and within the industry
• Maintain a keen understanding of training trends, developments and best practices to incorporate in learning and development programs.
• Collaborate and share knowledge with other trainers.
• Collaborate with other trainers to produce programs that are satisfactory to all meaningful parties in the organization.

Basic Qualifications:

• High School diploma or GED
• 1 + years of experience in building controls

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Electrical Engineering, Education, or equivalent is preferred
• 2 + years of previous experience as a trainer, corporate training specialist, or related position
• NICET certification is a plus
• Excellent communication and presentation skills
• Excellent written and verbal communication skills, as well as strong presentation, planning, problem-solving, organizational, project management and decision-making skills
• Highly self-motivated and agile learner of technical products
• Confident and not afraid to ask questions and seek answers.
• Adaptable with the ability to think quickly due to the situation.
• Customer service focused
• Knowledge of Microsoft Suite (with high proficiency in PowerPoint)
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Ability to travel significantly for onsite training to our sales teams and channel partners
• Experience in classroom management, including having difficult conversations with attendees when necessary
• Understanding of how products go to market
• Strong project management skills with the ability to supervise multiple projects
• Understanding of small to mid-market Fire systems preferred
• Experience with product quality, Six Sigma, and/or Value Stream Mapping is a plus

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