Job Description

Overview

RealPage Smart Building enables access to spaces, services and experiences to enhance the way we live, work and connect. We do this by unifying software, products and services into a holistic platform that delivers operational efficiency and resident value.

The Field Technician III is responsible for the installation, maintenance, and troubleshooting of submetering devices and wired and wireless internet services in a commercial environment. The role requires hands on technical skills, strong problem-solving abilities, and the capability to work independently or as part of a team.

This position requires a clean driving record, background check and drug screen.

To be considered, candidates should live within the New Jersey / Maryland area or within a commutable distance. When not working in the New Jersey / Maryland area you will travel regionally. 75% travel.

Responsibilities

• Installation: Install sub metering systems for electricity, water, gas, and other utilities. Install wireless access points, unmanaged switches, and managed switches in an MDU setting. Perform site surveys to assess the best locations for equipment.
• Maintenance & Troubleshooting: Diagnose and resolve technical issues related to sub-metering equipment and managed internet services. Perform testing and maintenance for all installed systems and services to ensure customer satisfaction.
• Testing and Configuration: Test and calibrate sub-metering equipment to ensure accurate readings. Use network testers and specialized tools to verify proper installation and system performance. Use a laptop to perform speed testing and provide a detailed report. Configure wireless access points, including SSID settings, encryption, and channel selection. Ability to use fiber testing equipment to verify light levels and fiber locations.
• Documentation: Provide detailed records of inventory, Vehicle, installations, maintenance, and service activities. Prepare submit reports on completed work, including any issues encountered and solutions implemented. Ensure all work complies with industry standards and safety regulations.
• Safety Compliance: Adhere to all safety protocols and guidelines during installation and maintenance work. Use personal protective equipment (PPE) as required. Meet all safety requirements and attend required safety classes on job sites. Ensure all work complies with industry standards and safety regulations.
• Travel Requirements: This position requires frequent travel to various locations. Must be available to travel on short notice, often with minimal advance warning.

Qualifications

• Education: High school diploma or GED required; technical certifications in electrical systems, networking, or related fields preferred.
• Experience: A minimum of 3-5 years of experience in one of the following Fields: Networking, submetering devices, or Construction with a strong background in low voltage work, installation services or IOT.
• Communication: Strong communication and interpersonal skills, with the ability to track, analyze, and report on project completion.
• Problem-Solving: Excellent Troubleshooting Skills and the ability to adapt to changing project requirements.
• Transportation: Must have valid State Driver’s License and non-negligent driving record. Must have reliable transportation to work.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES:

• Experienced in a customer facing role, self-motivated with passion and enthusiasm.
• Polished professional - someone that loves the technology and works to hone their craft.
• Good problem resolution and analytical skills (troubleshoot technical issues, communicate, and document solutions to non-technical parties).
• Proficiency in installing network hardware and cabling, IOT, or sub-metering devices.
• Prior experience with testing, toning, and terminating cat5/cat6 cabling.
• Prior experience with testing and lasering fiber optic cables.
• Prior experience with network testing and terminating tools (ex., ethernet tester, light meter, ethernet crimpers, etc.).
• Prior experience in deploying network protocols (Wi-Fi, BLE, ZWAVE, LoRa).
• Prior experience in reading technical blueprints and creating as-built documentation for general contractors and integrators.
• Prior experience with access control systems (Brivo, Butterfly MX and/or Chirp).
• Strong understanding of electrical systems and network fundamentals.

Physical Demands and Working Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regular need to write or use a keyboard to communicate through written means.
• Extensive travel as required by the business.
• May be required to lift or move 50+ pounds
• Must be capable of climbing up to a 12 ft ladder, working in confined spaces, rooftops and construction sites.
• Must participate & secure an OSHA 10/30 certification.
• Must follow and adhere to RealPage policies and field guidelines. #LI-REMOTE #LI-JL1

This position requires a clean driving record, background check and drug screen.

SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: • Health, dental, and vision insurance.• Retirement savings plan with company match.• Paid time off and holidays.• Professional development opportunities.• Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range

USD $21.54 - USD $36.63 /Hr.