Job Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Field Technician – Managed Services Provider

Brooklyn, NY

We are seeking a client-facing Field Technician to support a growing Managed Services Provider serving businesses throughout Brooklyn and the surrounding area. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and building strong relationships with clients.

This is a work-from-home position when not on client sites, with onsite client visits expected approximately three days per week. The right person will be comfortable walking into different business environments, communicating clearly with non-technical users, and representing the company in a professional, helpful, and approachable way.

Responsibilities

• Provide onsite and remote technical support for MSP clients

• Troubleshoot desktops, laptops, printers, mobile devices, networking issues, Microsoft 365, and common business applications

• Visit client sites throughout Brooklyn and nearby areas as needed

• Deliver excellent customer service while resolving technical issues efficiently

• Communicate clearly with clients, internal teams, and vendors

• Document work performed, ticket updates, troubleshooting steps, and resolutions

• Escalate more complex issues to senior engineers when appropriate

• Assist with workstation setups, user onboarding/offboarding, equipment deployments, and basic network support

• Help maintain a positive, professional client experience during every interaction

Ideal Background

• Prior experience in an MSP, IT support, field technician, desktop support, or helpdesk role

• Strong troubleshooting skills across Windows, Microsoft 365, basic networking, printers, and business applications

• Comfortable working with clients face-to-face

• Excellent communication skills and a customer-first mindset

• Ability to manage time well while moving between remote work and client sites

• Professional, reliable, and organized

• Must enjoy working with people and be comfortable supporting users with varying levels of technical knowledge

• Valid driver’s license and ability to travel to client locations as needed

Why This Role

This is a great opportunity for someone who wants the variety of MSP work without being stuck behind a desk every day. You’ll work from home when not onsite, visit clients regularly, solve real business technology problems, and become a trusted technical resource for the companies you support.

The company values long-term growth, promotes from within, and has a strong track record of helping technicians move into more advanced roles. For someone who wants to keep building their career, this role can provide a real path toward Senior Engineer, Project Engineer, or other higher-level technical positions as you continue to develop your skills and earn trust with clients.

The ideal candidate is technical, personable, and dependable — someone who can fix the issue, explain what happened, and leave the client feeling taken care of.

Qualifications

MSP experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.