Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.
Provides on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations. Aids in asset management of on-site devices. Specifically, this position is a technician responsible for providing Tier 2 resolution related to Incident Management and Service Requests, End User Device (EUD) support, Account Management, Local Registration Authority (LRA) support, VIP support, Mobile Device support, and Printer support.
Possesses and applies expertise across key tasks and high impact assignments. Plans and leads major assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as an expert across multiple project assignments. May supervise others.
Requirements:
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
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Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service.
As the parent company for the Oneida Indian Nation’s technology enterprises, Oneida Innovations Group serves clients across distinct technology verticals. Our diverse experience includes supporting the United States Department of Defense on a number of government contracts, as well as partnerships with organizations in healthcare, higher education, law enforcement, retail and more.
Many IT services companies approach cyber solutions from a technological standpoint. Our coming of age in the casino gaming and hospitality industry - complex security and regulated environments - supporting New York's most awarded resort and casino means our approach is not only sophisticated, but also highly customer centric.
We don't just take care of problems. We seek out ways to anticipate and prevent them. We don't just improve connectivity. We constantly strive to make connecting safer and in doing so, more accessible. And we do so as IT professionals, as trusted allies and as partners in your success.
