Job Description

Are you seeking a rewarding career with a respected company? Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

We provide high-quality, customer-focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization, and manufactures over 50% of our products in-house.

Field Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.

Essential Functions

• Troubleshoots, diagnoses, repairs, reconditions, and adjusts equipment on the job site or in the shop, completing all required paperwork.
• Performs routine equipment clean-up, upkeep, safety reviews, and pre-delivery inspections.
• Manages on-site installation, maintenance, and test tasks, and produces timely, detailed service reports.
• Participates in all training programs directed by the Service Manager, and reports any shop tools, equipment, or vehicles that are unsafe or not in serviceable condition.
• Maintains tools in good working order per MSHA and OSHA regulations.
• Completes basic computer tasks, including work orders, parts lookup, and email communication.
• Provides service and customer support during field visits and dispatches, communicating with coworkers and customers to ensure top-quality equipment and exceed customer expectations.
• Comprehends customer requirements, makes appropriate recommendations, and builds positive customer relationships.
• Ties workflow to schedule, follows all company field procedures and protocols, and operates vehicles safely using field automation systems.
• Cooperates with the technical team, shares information across the organization, and exhibits strong teamwork.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• Extensive knowledge of diesel engines and construction equipment.
• Proven field service experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Must have own tools.
• Must have a valid driver's license and acceptable driving record.
• Ability to work flexible shifts, including nights and weekends for on-call coverage as needed.

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• None

Work Environment

• Primarily conducted at construction sites, equipment yards, and on transportation routes, with regular exposure to heavy machinery and diesel-powered equipment.
• Frequent outdoor work in varying weather conditions, often amid uneven terrain, dust, mud, and noise.
• Work may include both shop-based tasks and fieldwork, including travel to job sites.
• PPE (steel-toe boots, safety glasses, gloves, hearing protection) is required, and safety protocols must be followed at all times.
• Must be comfortable working around large equipment, in confined spaces, or at elevated positions.
• Requires flexibility, as job site conditions and priorities can change quickly.

Travel Required

• Required to travel to various locations for training classes/seminars.
• Drive to various vendors to acquire parts for assigned repairs.
• Position may require several hours of driving daily to job sites.

Physical Demands

• Requires high physical stamina and mobility, including frequent lifting, carrying, and maneuvering of tools and equipment weighing 50 pounds or more.
• Regular bending, squatting, kneeling, crouching, and reaching to secure loads, inspect vehicles, or perform minor maintenance.
• Prolonged standing and walking on uneven terrain, climbing in and out of trucks or onto equipment, and working at heights requiring balance.
• Fine motor skills and manual dexterity for handling controls, securing tie-downs, and completing documentation.
• Must safely operate commercial vehicles and stay alert in potentially hazardous driving and yard conditions.
• Occasional pushing, pulling, and positioning of heavy materials or components.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. This position could also include Tool Reimbursement, Safety Bonuses, Profit Sharing and/or Commission Earning opportunities.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees, customers, and the communities we serve. As a condition of employment, all successful candidates must satisfactorily complete a background check and drug screening, administered and evaluated in accordance with applicable state and local law. By applying for this position, candidates consent to this screening process. This requirement applies to all positions and helps us maintain the highest standards of safety and security for our team.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.