Pomeroy

Field Technician

Pomeroy  •  Vancouver, CA (Onsite)  •  14 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Field Technician-Desktop Support-Onsite

Full-Time position provides on-site helpdesk & and field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.

Essential Job Functions

    • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
    • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
    • Instructs customers in the operation and maintenance of systems/equipment.
    • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
    • Mobile Device Support
    • Assist with on-boarding
    • Office Renovation Support
    • Logistic support
    • Reactive Office Space Support
    • Meeting room support
    • AV support
    • Printer Support
    • Infrastructure Support
    • Server Room support
    • Ticket work/monitoring via SNOW
    • Ability to walk and stand for several hours.

Basic Qualifications - Associate

    • High school diploma or G.E.D.
    • 1-2 years of service desk or field support experience
    • Experience working with the hardware, software, and equipment products. Hands on experience a must.

Basic Qualifications -

    • Associates degree or equivalent experience with service desk and field support in a manufacturing facility
    • 2-3 years of service desk or field support experience
    • Experience working with the hardware, software, and equipment products. Hands on experience a must.

Other Qualifications

    • Good interpersonal skills to work with customers and other unit personnel
    • Good analytical and problem-solving skills
    • Good communication skills
    • Good time management and organizational skills
    • Ability to resolve hardware and equipment problems
    • Willingness to travel to other sites within 20 miles (possible)

Work Environment

    • Office/Plant environment
    • Ability to stand or walk for several hours
    • May require weekend work
    • May require shift work
#LI-DNI
Pomeroy

About Pomeroy

Technology is mission-critical to your business so it must work — continuously.

Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted.  We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt.  When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hebron, Kentucky
Year Founded
1982
Website
pomeroy.com
Social Media