Job Description

<p><strong>Package Description:</strong></p>

<p>Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.</p>

<p><strong>Job Introduction:</strong></p>

<p><strong>Field Technician - G4S Deposita - Welkom, Free State - South Africa</strong></p>

<p>Deposita SA, a world-renowned Cash Management Company specialising in Smart Solutions for Banking, Retail &amp; Wholesale Sectors, has a vacancy in the Operations Department.</p>

<p>Reporting to the Operations Manager, the successful candidate will be responsible for installing, repairing, and maintaining ABM&rsquo;s as well as docking stations.</p>

<p>The successful candidate should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgement to achieve the organisation's goals, and understanding the role technical support plays in a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organisation.</p>

<p><strong>Main Responsibilities:</strong></p>

<p>&nbsp;</p>

<p><strong>1. Effective management of Installations and Maintenance</strong></p>

<ul>

<li>Ensuring installations and deinstallation&nbsp;of ABM's are completed.</li>

<li>Provide training to customers of new ABM.</li>

<li>Maintain and install docking stations.</li>

<li>Maintain ABM's and install new modifications.</li>

</ul>

<p><strong>2. Effective management of Operational Excellence</strong></p>

<ul>

<li>Ensure that customers needs are attended to timeously.</li>

<li>Workmanship is always at the highest level.</li>

<li>SLAs to be completed according to the business arrangements.</li>

<li>Maintain and care for equipment issued&nbsp;by the&nbsp;business.</li>

<li>Collect faulty canisters from the cash centre for repair by the service centre.</li>

<li>Monthly maintenance to be completed according to&nbsp;SLA agreements (98% per vendor).</li>

<li>Correctly completing Call logging system (Journey) for reference, billing and stats.</li>

</ul>

<p><strong>3. Effective management of Client Retention</strong></p>

<ul>

<li>Ensure that existing clients are satisfied with the operation&nbsp;of the devices by ensuring that effective training has been done on the devices.</li>

</ul>

<p><strong>4. Effective management of Customer Service</strong></p>

<ul>

<li>Perform spot fixing on-site.</li>

<li>Ensure technical call-outs are attended within time limits of SLA.</li>

<li>Working extended hours when needed.</li>

</ul>

<p><strong>5. Health and Safety</strong></p>

<ul>

<li>Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.</li>

<li>Participate in safety forums created by the company for example safety meetings and safety talks.</li>

<li>Report all safety incidents to the relevant people.</li>

<li>Discuss all safety incidents on all levels.</li>

<li>Follow-up on any activities through safety&nbsp;meetings/committee/representatives/management.</li>

<li>Attend safety education and refresher programs.</li>

<li>Comply with safety policies and procedures at the workplace.</li>

<li>Distribute safety information as and when required.</li>

<li>Wear protective clothing all the time.</li>

</ul>

<p><strong>Ideal Candidate:</strong></p>

<p>&nbsp;</p>

<p><strong>1. Qualification &amp; Technical Experience Required</strong></p>

<ul>

<li>Grade 12 / NQF Level 4.</li>

<li>A valid drivers license.</li>

<li>Electrical skills.</li>

<li>Technical skills.</li>

</ul>

<p><strong>2. Skills and Attributes</strong></p>

<ul>

<li>Delivering great customer service.</li>

<li>Sharing and cooperating.</li>

<li>Dealing with challenging circumstances.</li>

<li>Understanding the organizational environment.</li>

<li>Attention to detail.</li>

<li>Work under pressure.</li>

</ul>