Job Description

At Summit Credit Union, we know that when technology works seamlessly, our co-workers can focus on what matters most—serving our members. When issues arise, they need fast, reliable support delivered with care and expertise.

As a Field Technician 2, you’ll play a key role in ensuring a smooth technology experience across the organization. Through strong technical skills, thoughtful problem-solving, and collaboration, you’ll help resolve issues efficiently while supporting a positive co-worker experience.

What You’ll Do (Your Impact)

• Provide technical support for co-worker technology, including laptops/desktops, applications, systems, networks, and other devices.
• Deliver onsite, desk-side, and remote support in partnership with internal teams.
• Diagnose and resolve incidents efficiently, contributing to reduced resolution times and high first-contact resolution rates.
• Identify recurring technical issues and implement solutions to prevent future disruptions.
• Escalate or assign complex issues appropriately to ensure timely and effective resolution.
• Maintain accurate documentation of incidents, service requests, and workflows to support consistent service delivery.
• Collaborate across teams to provide seamless and integrated technology support.
• Serve as a resource for other Field Technicians by sharing knowledge, guidance, and mentorship.
• Deliver service in a co-worker-centric manner aligned with Summit’s service, communication, and Essential Behavior standards.

What You Bring

• Associate degree in an IT-related field or equivalent combination of education, certifications, and experience.
• Minimum of 2 years of relevant technical experience.
• A+ Certification required.
• Technical certifications in Microsoft, Google, or Apple preferred.
• Working knowledge of Active Directory.
• Experience supporting Windows and Chrome OS in an enterprise environment.
• Familiarity with Microsoft Teams and collaboration tools.
• Strong understanding of data security practices and procedures.
• Excellent verbal and written communication skills with the ability to clearly explain technical concepts.
• Strong problem-solving, analytical, and critical-thinking abilities.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• A team-oriented mindset with a focus on collaboration and continuous improvement.
• Valid driver’s license required.

Why You’ll Love Working Here

• A meaningful role where you directly support co-workers and enable their success through reliable technology.
• Opportunities to collaborate with skilled teammates and grow your technical expertise.
• A culture that values service excellence, teamwork, and continuous improvement.

Additional Details

Physical Demands

While performing the duties of this position, the employee is required to sit, stand, walk, and use hands and fingers. The employee may occasionally reach above and below shoulder level and lift, push, pull, and/or carry up to 10 pounds.

Environmental/Working Conditions

Work is performed in a typical administrative setting with climate control and appropriate lighting. Travel to branches may require exposure to outdoor and traffic conditions.

Equipment Used

A variety of office equipment, including telephone, printer, PC, and mobile devices.

Our Commitment

At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by local, state, or federal law.

We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Ready to Make an Impact?

If you’re passionate about solving technical challenges, supporting others, and making a difference through technology—we’d love to meet you.