Job Description

Duties

· Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.

· Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.

· Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers’ homes and Outside plant.

· Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.

· Provide field support for OSP network, maintenance, and troubleshooting.

· Supports with customer escalations including Advanced installations, troubleshooting and damage claims.

· Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues

· Shared after hours and weekend on-call shifts required

· Other duties as assigned.

Qualifications

· Valid Driver’s license

· Clean Driving history DMV record check required

· Background Check Required

· High School Diploma or Equivalent

· Minimum of 2 years’ experience in Telecommunications or FTTH cabling, splicing, and network installation.

· Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.

· Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary.

· Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).

· Ability to work independently under minimal supervision.

· Strong organizational skills, excellent communicator, and customer focused.

· Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing and walking in construction areas.

· Maintain strict confidentiality guidelines in accordance with company policy.

· Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules.

Work Environment

· Primarily working outdoors in a variety of weather conditions or in customers’ homes and properties.

· Must be able to climb ladders and work aloft up to 28 ft, working in confined spaces such as crawls spaces and attics

· Must be able to lift 75lbs

· Must be able to stand for extended periods of time

Qualifications