Job Description

Field Technician

Department: Field Technician

Employment Type: Full Time

Location: Austin, TX

Compensation: $25.00 - $35.00 / hour

About the Role: Wolfram Manufacturing operates with 3 primary functions: internal manufacturing, technology integration, and software development. The services team is responsible for the integration of Caron Engineering solutions and our OnTakt software at our customers. The Field Technician in Training role is a hybrid role between the Manufacturing Team and the Services team. To learn how to be the hands on, customer facing team member in the services area of our business. Below are primary skills needed and roles and responsibilities that would be expected of a Field Technician in training.

Key Responsibilities

Field Tech in Training Roles and Responsibilities:
Below this section are the roles and responsibilities of a full time Field Technician. While these responsibilities would not be immediately expected of you,
these would be the end goal of successful training and evaluation.

In the meantime a trainee would:

1. Train in the practical use of Caron Engineering Solutions and OnTakt. Becoming a subject matter expert will aid in the understanding of how these systems are deployed and tested.

2. Learn how OnTakt, TMAC, Autocomp, Smart Light, ToolConnect, and various CNC communication servers are installed and configured.

3. Learn how to read electrical diagrams and schematics.

4. Support the services team as needed.

5. Learn Service team internal processes.

Full time Field Technician Roles and Responsibilities:

1. Installation Planning

• Coordinate travel arrangements and scheduling with customers.
• Identify and order necessary components, tools, and hardware.
• Document installation planning activities in RMtrack.
• Ensure all preparatory documentation is ready before installation.

2. Installation Execution

• Develop and communicate a clear field plan.
• Install and test systems to ensure functionality and compliance within specifications.
• Conduct user training sessions tailored to customer needs.

3. Post-Installation Documentation

• Create detailed backups of ladder logic, system configurations, wiring diagrams, and programs.
• Compile photos and notes from the installation.
• Update and archive documentation for internal and customer reference.

4. Customer Support

• Respond to customer inquiries and issues promptly and effectively.
• Document and track customer support activities in Jira.
• Maintain accurate records of support interactions for troubleshooting and quality improvement.

5. Internal Technology Support

• Assist in the implementation, maintenance, and troubleshooting of manufacturing technologies used within company facilities.
• Provide internal training sessions and documentation for staff utilizing these systems.
• Identify and recommend improvements to enhance the effectiveness of internal
  manufacturing technologies.
• Keep an eye on Support Channel.

6. Continuous Improvement

• Identify and working towards improving our preparation and execution processes and environment.

Travel Requirement: This role does require a willingness and ability to travel frequently. Averaging 50% Travel. With busy seasons, expect up to 75%. Available 2 weeks for travel and 1 week in office.

Skills, Knowledge and Expertise

• Teachable
• Strong mechanical and electrical aptitude.
• Excellent organizational and communication skills.
• High Attention to detail.
• Problem-solving and analytical thinking.
• Customer-focused mindset.