Job Description

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Oversees the company's quality and after-sales activities for the Plant in Cavenago di Brianza

Main Responsabilities

He/she is responsible for customer service activities that do not involve specialist technical intervention directly at the customer, as a Customer quality engineer.

He/she is responsible for the telephone service both for complaints, in order to provide answers and support to individual cases, and for assistance to customers who come to the company for clarification on the methods of operation and use of company products.

He/She manages the return activities, informing the interested bodies and collaborating in the solution of problems relating to the product.

He/She collaborates with the rest of the functions for the execution of assistance, maintenance and installation activities of company products at customers. He can collaborate in customer training activities.

He/She intervenes in the management of guarantees and after sales service.

Job Position Requirements

Education University master degree in Mechanical Mechatronics

Professional Background

Experience in the role of at least 5 years
 Good basic knowledge of the hydraulics of company products
 Technical diploma or electronic mechanical mechatronics degree or equivalent culture
 Knowledge of technical drawing
 Use of 2D and 3D cad systems
 Knowledge of the company product and of workflows / production methods
 Knowledge of plant engineering

Hard and Soft Skills

 Analytical and problem solving skills;
 Communication and relationship skills,
 Ability to negotiate and coordinate work flows and manage / motivate people
 Ability to organize and manage articulated functions
 Autonomy, adaptability and proactiveness, dynamism
 Geographic mobility and operational flexibility
 Programming and planning skills
 Propensity for teamwork, leadership
 Orientation to quality and customer satisfaction
 Orientation to results, order and precision

Considered as a plus: Good basic knowledge of the hydraulics products

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.​