Job Description

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising what’s possible in energy - including investments in renewable energy supply, renewable energy generation, smart energy networks, EVs, heat pumps, etc. The government's new green initiatives and the recent investment by Al Gore’s Generation Fund will propel us further and faster.

We’re taking Tenant Power to the next level. We’ve moved past the early trial phase and are ready to scale things up.

Your mission in this role is to make sure our installations are consistent, super straightforward for installers, and transition smoothly from "ready to go" to fully live and running.

This is a hands-on, field-based role. You won’t be chained to a desk. Instead, you’ll spend plenty of time out on-site working alongside housing associations, third-party installers, suppliers, and our internal teams.

You’ll get to see how things actually work in the real world, help teams get it "right first time," and bring back practical site feedback to help us build better guides, training, and future plans.

Your main goal is keeping things running like clockwork. You’ll support our installers by helping them get a clear grip on:

• The Blueprint: The approved Tenant Power design and kit requirements.
• The Process: The installation sequence and what we need to see to sign it off.
• The Finish Line: What’s required to get the data flowing and officially go live.

Just to keep things clear on who does what:

• The Installers: They are independent contractors, usually chosen and hired directly by the housing association or delivery partner.
• Octopus: We support the model by setting the technical standards, design rules, and go-live conditions.
• The Responsibility: While we are there to guide them, the installers and the partners who hired them are still responsible for the actual site safety, compliance, workmanship, and final certifications.

What you'll do

1. Hands-on on-site support

• Get stuck in on-site: You’ll work side-by-side with installers during their first setups, live installs, and any troubleshooting runs. You'll help them master the Tenant Power design, meter setups, and what's needed for sign-off.
• Bridge the gap: You'll collaborate with the OE Homes Delivery team to make sure our guides are actually useful on a busy site. This means making sure instructions for kit setups, battery/inverter wiring, meter placement, and data monitoring are crystal clear.
• Set teams up for success: Before a single tool is lifted, you'll help make sure the installers truly understand the technical requirements, approved kit lists, and platform guides so there are no surprises midway through.

What you'll need

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.