Job Description

1. Responding to client support requests.
2. Contacting clients to find out the nature of the problem.
3. Traveling to the client’s location or connecting via a remote link.
4. Troubleshooting hardware and software issues.
5. Installing and maintaining hardware and computer peripherals.
6. Installing and upgrading operating systems and computer software.
7. Troubleshooting networking and connection issues.
8. Advising on software or hardware upgrades.
9. Providing basic training in computer operation and management.
10. Completing job reports and ordering supplies.
11. Provide network technical support for complex network related incidents, changes and projects
12. Troubleshooting of Cisco and wireless technology, network routing and switching
13. Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission.
14. Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
15. Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
16. Manage, operate and maintain LAN/Voice/Video services for the Command.
17. Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.
18. Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments