Job Description

We are seeking a highly professional, proactive, and exceptionally organized Field Team Support Assistant to provide comprehensive administrative support to the Field Team (Sales, Customer Success, and Professional Services). This role also includes dedicated support for Japan Country Manager and visiting Guidewire executives. The ideal candidate will be highly flexible, capable of handling diverse tasks, and fluent in reading and writing in both English and Japanese.

Key Responsibilities

1. Field Team Operations & Administrative Support (50%):

• Provide extensive administrative support to the Field Team, including document copying, ordering/procurement, logistical arrangements, and simple document creation.

• Assist the field team with arranging customer dinners, booking/renting and setting up meeting rooms, and purchasing necessary equipment to ensure smooth operations.

• Facilitate smooth communication and workflow between the Field Team, APAC regional leadership, and headquarters in the US.

2. Support for Country Manager (40%):

• Manage complex and dynamic calendars, scheduling internal and external meetings, prioritizing commitments, and optimizing time management.

• Handle related administrative tasks and ensure smooth day-to-day operations for the executive.

3. Support for Executive Visitor (10%):

• Provide comprehensive support and exemplary hospitality for visiting global executives traveling to Japan.

• Coordinate travel arrangements, accommodations, and detailed itineraries during their stay.

Relationship & Stakeholder Management:

• Build and maintain positive relationships with key internal stakeholders and external partners.

• Handle confidential and sensitive information with the highest level of integrity.

Qualifications & Experience

Essential:

• Highly Flexible & Adaptable): A proactive problem-solver who can flexibly respond to varying tasks, anticipate needs, and work independently.

• Language Skills: Proficiency in reading and writing in both English and Japanese.

• Experience in an assistant, administrative, or field support role in a multinational environment.

• Exceptional mastery of Google Workspace (Google Docs, Google Sheets, etc.) and collaboration tools (e.g., Slack, Zoom, Teams).

• Superior organizational, time-management, and multi-tasking skills with impeccable attention to detail.

• Deep understanding of Japanese business etiquette and professional protocol.

Desirable:

• Experience in the enterprise software (SaaS) industry.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.