Sev1Tech LLC

Field Support Technician Journeyman

Sev1Tech LLC  •  West Virginia (Onsite)  •  3 months ago
Expired
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Job Description

Job Responsibilities

The Feild Support Technician will work at the customer site in Kearneysville, WV and support the United States Coast Guard (USCG) Network Operations Center (NOC)

The candidate will support the following responsibilities:

  • Manages team that provides technical assistance to computer system and network users or other technical products and services.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Manages personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
  • In-depth applications knowledge of company's products, services and/or systems. Operations maybe 24/7.
  • Manages team that provides technical assistance to computer system and network users or other technical products and services.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Manages personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. In-depth applications knowledge of company's products, services and/or systems. Operations maybe 24/7.

Minimum Qualifications

  • High school diploma
  • 4 years of relevant IT experience
  • Demonstrates Proficiencies gained from specialized training in supporting the help desk topics of a more technical nature that require a complete understanding of the technologies supported by the call center.
  • Provides guidance and support to lower tier support personnel and responds to telephone and e-mail problem reports by working to identify, duplicate for knowledge base development and resolve hardware and/or software-related problems.
  • Performs root cause analysis by determining symptomatic responses to eliminate dysfunctional circumstances and focusing on isolating the problem cause.
  • Experience in customer service using a Touble Management System (TMS) and/or other error monitoring and tracking tools.

Eligibility/Clearance Requirements Must be able to provide proof of U.S. Citizenship

Desired Qualifications

  • In-depth applications knowledge of company's products, services and/or systems.
  • Operations maybe 24/7.

About Sev1Tech LLC

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.

Sev1Tech LLC

About Sev1Tech LLC

Sev1Tech is a leader in providing innovative technology, high-end engineering and mission solutions and services. We use the latest methods and technology to solve the most challenging problems across a wide variety of functional areas, steadily earning our customers' trust, becoming an invaluable part of their organization, and advancing them beyond expectations. We deliver mission-focused subject matter expertise combined with corporate core competencies to serve the needs of our customers.

Sev1Tech focuses on corporate responsibility and excellence in service, both critical components in our business and operating policies. We take great pride in conducting our business with integrity and honesty and hold our team members to the same high standard of performance, quality and commitment to the organization. We believe that everyone on our team should improve our customer's missions and strengthen our communities.

Better Solutions. Faster. Three simple words, but when put together, they describe Sev1Tech to its core. Through years of experience, we've developed a proven approach using industry and technology expertise and repeatable processes to create solutions for our client's most significant challenges. Our solutions and services approach pairs functional experts with technology experts. Sev1Tech works collaboratively with our customers throughout the project lifecycle through agile, iterative, state-of-the-art technologies and methodologies and CMMI-based processes. The success of our approach is recognized by numerous customer recognitions and many awards, including one of the fastest-growing companies.

Sev1Tech strives to create an exciting and challenging work environment for all employees by providing opportunities to work on our country and community's toughest challenges in the IT and engineering fields. We are committed to ensuring our employees maintain up-to-date, relevant certifications, use proven solution methods and processes.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Woodbridge, Virginia
Year Founded
2010
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