Azusa Solutions LLC

Field Support Specialist

Azusa Solutions LLC  •  Onsite  •  2 hours ago
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Job Description

**Only applicants with an Active TS/SCI and poly need apply.**

Azusa Solutions is seeking a Field Support Specialist with strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals.

Required Qualifications:

  • Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. 
  • Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
  • Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
  • TS/SCI w/poly clearance
Key Responsibilities:
  • Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
  • Provide on-site service desk coverage.
  • Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
  • Maintain on-site ticketing queue for hardware and software requests.
  • Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.) 
  • Maintain high level of ongoing communication with customer before and during call progression.
  • Set and meet delivery target dates to comply with contract support SLAs.
  • Escalate customer issues/concerns to leadership as needed. 
  • Coordinate with data center staff in remote locations to organize access for additional support.
  • Create break/fix and work order requests for access to local and remote locations.
  • Maintain on-site spares inventory for local use. 
  • Follow government security policies. 
  • Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.


About Azusa
Azusa Solutions (Azusa) helps clients solve their toughest challenges in the area Enterprise Application Development and Maintenance. Azusa is an equal opportunity employer. Find out more about Azusa at www.AzusaSolutions.com.

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Azusa Solutions LLC

About Azusa Solutions LLC

Azusa Solutions is a boutique woman-owned enterprise offering on-site and cloud-based software solutions. We offer the combination of experience and diversity required for success in the modern world. For over 9 years, Azusa has provided comprehensive technology and enterprise solutions to both the public and private sectors. Our workforce brings over 20 years of experience to the Information Technology and Consulting Services fields.

Our firm stands behind a promise of excellence and loyalty to its commitments. We incorporate fundamental qualities of excellence into our day-to-day activities; these qualities manifest as respect for others, integrity of our actions, high caliber work-product, and a sense of responsibility and ownership in everything that we do.

Our organization is built on a set of core values we breathe and live by:

Accountability

Honesty

Respect

Excellence

Leadership

Our approach of using proven methodologies and smart business practices ensures we consistently deliver results that meet-or-exceed expectations. Our extensive background of providing full-service solutions in the federal sector has resulted in many accolades and testimonials over the years. Our clients understand how integral we are to the success of their projects, and we understand how essential our people are in meeting these goals.

Industry
IT & Software
Company Size
1-10 employees
Headquarters
Bethesda, MD
Year Founded
Unknown
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