Join IDEXX as a Field Support Representative within our Field Support team. This full-time, 12-month parental leave cover opportunity is ideal for a customer-focused professional who enjoys combining technical expertise, training, and relationship building to support veterinary clinics and help customers get the most from IDEXX diagnostic solutions. The territory this role will cover is Southern and Western Sydney, extending across Western and Central NSW including Bathurst, Dubbo, Orange and surrounds.
At IDEXX, every role contributes to improving the health and well-being of pets, people, and livestock through innovative diagnostic and software solutions. In this role, you will help veterinary professionals deliver better patient care by ensuring they can confidently use our diagnostic technology, while strengthening customer relationships and supporting the success of our products in practice.
You will install and support IDEXX diagnostic equipment, product and services within veterinary clinics.
You will provide education, onboarding, and training to veterinary clinic teams.
You will troubleshoot hardware and software issues and help customers identify effective solutions.
You will build strong, long-term relationships with veterinary professionals and clinic teams.
You will collaborate closely with commercial and internal support teams to deliver an exceptional customer experience.
You will promote IDEXX products and services, helping drive customer satisfaction, loyalty, and successful clinic outcomes.
You will travel extensively throughout your assigned territory to support customers in person.
You have a qualification in Veterinary Nursing or another relevant Science discipline.
You have significant experience within the veterinary industry, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or in another veterinary leadership capacity.
You have excellent written and verbal communication skills and can adapt your style to different audiences.
You have strong organisation, prioritisation, and time management skills.
You have experience providing technical support and troubleshooting customer issues.
You are confident delivering training and education to diverse groups.
You have strong problem-solving skills and enjoy researching solutions to complex challenges.
You work collaboratively across teams and build positive working relationships.
You have knowledge of veterinary medicine, clinic workflows, or diagnostic processes.
You are comfortable travelling extensively (up to 85% of the time) throughout your assigned territory and enjoy working independently across a large geographic region
A Certificate IV in Training & Assessment (or equivalent) will be highly regarded.
A meaningful role where your work directly supports veterinary professionals and improves animal health outcomes.
The opportunity to leverage your veterinary leadership experience in a broader, field-based role while continuing to make a meaningful impact on veterinary teams and patient care.
A fully maintained company vehicle
The opportunity to further grow your career within IDEXX through a highly customer-facing position.
Exposure to industry-leading diagnostic technologies and solutions.
Ongoing learning and development opportunities supported by experienced Field Support and Commercial team members.
The opportunity to expand your internal network while developing valuable technical, customer, and communication skills.
A role that offers autonomy, variety, and visible impact.
Competitive compensation, incentives, and benefits in a collaborative and purpose-driven environment.
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via anz-careers@idexx.com or visit https://careers.idexx.com/us/en/anz or https://www.idexx.com.au/en-au to learn more about IDEXX.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
