Job Description

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches, also lead dealer training, assistance at trade shows, and create PTx publications. Will coordinate with Product Support to make field visits when required.

Your Impact

• Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs;
• Conduct on-site service calls to dealer and customer locations when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
• In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch;
• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions;
• Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products.

Your Experience and Qualifications

• Bachelor's degree in Agricultural Systems Technology or related field.

• Experience: 3–5 years in industry experience supporting Precision Ag equipment or related industry product support experience.

• Strong writing and editing skills.
• Ability to communicate and present to large groups
• Strong problem-solving skills
• Must possess a valid driver’s license and maintain a clean driving record.

Your Benefits

• Medical and dental assistance;

• Private pension;

• Meal and food vouchers;

• Life insurance;

• PROPAR

• Others.

Your Workplace

You will work with your wonderful AGCO colleagues on site model from Campinas/SP or Jundiaí/SP.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join our extraordinary team today and apply now!