Job Description

Job Role: Field Support Engineer
Location: Landover, MD 
Duration: Full time, Onsite
Clearance Requirement: Active TS/SCI

Requirements:
- Possess knowledge of designated systems.
- Provides expert and second-tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers. Travel is frequent and work is generally performed at the customer site.
- Partners with developers and engineers to reduce reoccurring incidents.
- About installation, operation, configuration, customization and usage of designated systems and services.