Job Description

Field Support Analyst

Location: Atlanta, GA 30318 ( Hybrid)

Client- Georgia Power

Contract- 1 Year

The Field Support Specialist – Drop Service / Dispatch provides critical operational and customer-facing support by coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services This role supports residential, commercial, and industrial customers requiring repairs, upgrades, or generator installations.

The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced dispatch environment while delivering excellent customer service and supporting field operations.

Key Responsibilities

Service Request & Dispatch Coordination

• Schedule and manage service requests for temporary de-energization of electric service

• Accurately assign and dispatch field personnel based on priority, availability, and skill set

• Ensure timely execution of service requests with minimal customer disruption

Customer Communication

• Serve as the primary point of contact for customers

• Provide clear communication regarding scheduling, service status, preparation requirements, and follow-up actions

• Address customer inquiries, concerns, and service-related issues professionally and promptly

Field & Operational Support

• Provide real-time support to field technicians and crews

• Ensure field teams have the information, tools, and resources needed to complete work safely and efficiently

• Coordinate closely with internal teams to maintain high service and safety standards

Documentation & Reporting

• Maintain accurate records of service requests, dispatch details, customer communications, and job completion status

• Generate reports to track service metrics, performance, and improvement opportunities

Problem Solving & Process Improvement

• Resolve scheduling conflicts and operational challenges efficiently

• Escalate issues when necessary and collaborate with other departments for resolution

• Contribute to continuous improvement of dispatch, scheduling, and customer service processes

Required Qualifications

• Strong organizational and multi-tasking abilities

• Excellent verbal and written communication skills

• High attention to detail and accuracy in documentation

• Ability to work effectively in a fast-paced dispatch or operations environment

• Proficiency with computer systems and data entry tools

• Ability to collaborate with field teams and internal stakeholders