Job Description

ABOUT US
At MicrotechDPS, we’re a nationally trusted technology advisory partner. We help businesses simplify technology, reducing risk, moving faster, and staying competitive, all through a personal, customer-focused approach.

ABOUT THE ROLE
As a Field Service Technician, you’ll be the go-to technical expert for our clients, working on-site to keep their equipment running smoothly. Your key responsibilities will include:

• Troubleshooting & Repairs: Diagnose and repair issues with printers, copiers, scanners, and multifunction devices for our clients.
• Client Support: Provide friendly, efficient technical support via phone, email, on-site visits, and remote tools.
• Maintenance: Perform routine maintenance (cleaning, calibration, software updates) to ensure devices operate at peak performance.
• Installations: Run-up, deliver, and install printers, multifunction devices, and related software at client locations.
• Continuous Learning: Stay up-to-date with MicrotechDPS products and technologies, continuously expanding your technical knowledge.
• Team Collaboration: Work closely with fellow technicians and support teams to provide excellent service and solutions.

ABOUT YOU

You are a customer-focused professional who loves solving technical problems. To be successful in this role, you’ll have:

• Previous experience in a similar Field Service or technical support role IT or Print
• A valid Class C driver's license and willingness to undertake regular travel and work in different locations
• Excellent customer service and communication skills
• Strong troubleshooting abilities and a proactive attitude.
• The ability to lift and carry heavy equipment and perform tasks that may require bending, kneeling, and standing for extended periods.
• An understanding of print device connectivity and basic IT issues. Relevant technical certifications or vocational training in electronics/computer systems are a plus (but not essential).

As part of the recruitment process, pre-employment checks including a functional assessment will be conducted in line with physical requirements of the position as well as a National Police Check and Working with Children Check (Victoria and NSW). 

PERKS OF THE ROLE

• Competitive remuneration package: Base salary $50,000–$70,000 (commensurate with experience) + super, plus a company vehicle, tools of trade, laptop, and phone.
• Supportive Culture: A friendly, family-oriented team environment where integrity and honesty are valued.
• Growth Opportunities: Join a fast-growing, purpose-driven company that offers training, upskilling, and clear career progression paths.
• Wellbeing: Access to our Employee Assistance Program (EAP) and year-round wellbeing initiatives to support you both at work and at home.

WHAT WE LOOK FOR 

• Real people that always act with integrity and honesty.  
• Passionate people inspired by and proud of our role in driving change through technology.  
• Empowered people steering the course of their own careers and service delivery style  
• Resourceful people creating inventive solutions to complex challenges  
• Leaders who set the bar high in the quality of work they deliver to clients  

HOW TO APPLY

Submit your resume or alternatively, get in touch with us at hr@microtechdps.com.au for more information. If your application resonates with us, you can expect a call to discuss this opportunity further. Please have confidence that we treat all applications as private and confidential.

To learn more about us, go to www.microtechdps.com.au

Recruitment agencies – we’re going solo on this one, but we’ll give you a call if we need a hand.