Job Description

Minimum Pay Rate: $42.52 per hour

Maximum Pay Rate: $51.87 per hour

Apply by Date: 02/19/2026

Posting Type: Open

The intent of this job posting is to fill one (1) regular full-time position and establish an eligibility list which may be used to fill permanent or limited term vacancies for up to two (2) years.

***Only the first 400 applicants will be considered for this opportunity. Once 400 applications have been received, this posting will be closed and no additional applications will be accepted. If we do not receive 400 applicants, the posting will close 02/19/2026. Apply early!***

COVER LETTER REQUIREMENT: To further assess your qualifications for this position, please link your skills to the requirements of the job by responding to the questions listed below. Failure to provide responses to the listed questions may prevent your progression in the selection process for this position.

1. Describe your experience working with electrical meters and service panels.
2. Describe your working knowledge of electrical theory and principles
3. Explain your level of proficiency with Microsoft Office applications and how you have utilized them.
4. Detail your experience using SAP and What functions did you regularly utilize?
5. Provide examples of how you have used a voltmeter or multi-meter in your work.
6. Describe your customer service background, including at least three years of progressively responsible experience.

Every day at SMUD, we deliver power to more than 1.5 million customers throughout the Sacramento area. As a community-owned, not-for-profit electric service, we have been providing low-cost, reliable electricity for over 75 years.

We are a recognized industry leader and award winner for our innovative energy efficiency programs, renewable power technologies, and for our sustainable solutions for a healthier environment. Through the efforts of the 2,400 people that power us, we work 24/7 to keep the lights on and provide our customers with innovative energy solutions.

We're one of the region's largest employers, with a reputation for attracting, developing, and retaining some of the most talented employees around.

Employee Benefits:

• Competitive Medical, Dental, and Vision coverage
• Retirement through Public Employees Retirement System
• 457 and 401(k) plans available
• Flexible Savings Account
• Short and Long Term Disability
• Employee and Spouse Life Insurance

Purpose

Serves as a field representative in performing investigations and audits related to the safety and condition of the customer’s electric service, verifies the authenticity of the customer (as needed), and verifies accuracy of the rate; performs duties related to the manual disconnections and connections of electric service, replaces single phase electric meters as needed, and maintains account information related to electric service access and locations. Responds to customer complaints and problems that stem from electrical disturbances. The corrective action of said problems can consist of a broad spectrum of fixes such as advising customers what they should do, making minor repairs, disconnecting the service in hazardous situations, recommending emergency work orders for replacing equipment, and enforcing SMUD’s electric service requirements.

Nature and Scope

This is a specialized class responsible for field payment collection and for connecting and disconnecting electrical service. Incumbents work independently under general supervision. Employees in this class use considerable independent judgment, problem solving and analytical skills to complete a wide variety of tasks in non-routine situations.

Duties and Responsibilities

• Delivers manual disconnection notices for returned payments and MED Rate accounts and performs manual disconnections/connections related to non-payment.
• Performs work (connects, disconnects, inspections, etc.) on three-phase services rated less than 277 volts and all single-phase accounts rated less than 277 volts.
• Verifies proper voltage at meter panel using voltage tester; installs single-phase electric meters and checks for proper operation.
• Works with energized electrical equipment in all types of weather conditions and occasionally works in awkward or confined spaces.
• Inspects damaged electrical panels for repairs, contacts customers regarding findings, and advises customers of necessary corrections related to SMUD service requirements.
• Responds to emergency and hazardous conditions reported by others (internal and external customers) and makes minor repairs on electrical lines as well as on customer equipment.
• Performs investigations related to rates, crossed meters, service addresses, and other miscellaneous requests and makes corrections as appropriate.
• Reduces SMUD costs and safety risks by effectively resolving access issues to customer premises; contacts owners, landlords, property managers, corporate offices, and realtors which may require out-of-state communications.
• Utilizes an assortment of equipment such as personal computers for customer and account inquiries and data entry, bolt cutters and grinders to access problem accounts, FCS handheld devices to obtain meter reads and special customer notices for follow-up work.
• Works cooperatively with SMUD maintenance crews to ensure the repairs are effective in clearing up SMUD-caused interference problems.
• Follows SMUD-related safety policies as well as SMUD’s injury illness and prevention program.
• Manages customer keys for SMUD.
• Enters data in SAP to research, document actions and conditions (meter readings, device notes, contact logs, codes, etc.) related to service notification requests.
• Utilizes other technology and applications such as Provisions, UIQ, FCS, Routing app, Click, etc.
• Performs system measurements installing various monitoring equipment to evaluate problems existing over a period of time as well as providing real-time measurements for problems requiring immediate attention.
• Initiates or directs the preparation of notifications for modifications to the SMUD’s facilities to remedy problems such as bad connections, overloaded transformers, and improper secondary bussing.

Required Education

• High School diploma or equivalent

Required Licenses/Certificates

Possession of a valid California Class C driver's license

Knowledge Of

General metering fundamentals; basic codes for gaining access; general field safety practices; policies related to customer billing, credit, and collection of delinquent accounts; electrical fundamentals; building wiring systems; code requirements including NEC, NESC, and G.O.s 95 and 18; distribution electrical equipment, transformers, meters and switchgear; and customer electrical equipment.

Skills To

Communicate effectively orally and in writing to internal and external customers; tactfully handle irate and potentially hostile customers; operate a variety of electrical and mechanical tools; identify hazardous conditions; recognize power theft situations and techniques; interpret and apply SMUD’s service and line construction and safety guidelines; route and prioritize daily work to maximize daily output; operate two-way radio communication equipment; accurately read meters and mathematically calculate usage; frequently enter areas with vicious dogs and other animals; be aware of surroundings and possible risks to health and safety; read, interpret, and understand rules, rates, and regulations.

Desirable Qualifications

• Hands-on experience working with electrical meters and service panels
• Working knowledge of electrical theory and principles, including AC/DC systems, single-phase and three-phase power, and safe troubleshooting practices.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Working knowledge of SAP
• Experience using volt meters and/or multi-meters for testing and diagnostics
• Minimum of 3 years of progressively responsible customer service experience, demonstrating strong communication and problem-solving skills

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

On-site Work

This role will be an on-site role that will require being in person at one of SMUD's campuses daily to complete work tasks.

CalPERS

SMUD is a CalPERS agency As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement. To learn more about CalPERS and the benefits it offers, please visit www.calpers.ca.gov