PRIMARY RESPONSIBILITIES

• Supervise, mentor, and support field service technicians, promoting a culture of safety, accountability, and continuous improvement.

• Lead by example in both technical execution and professional conduct.

• Coordinate and oversee field service activities, including installation, start-up, troubleshooting, and maintenance of equipment.

• Collaborate with engineering and operations teams to ensure proper system installation and commissioning.

• Review and approve service reports, maintenance logs, and field documentation for accuracy and completeness.

• Ensure compliance with all safety policies, procedures, and regulatory requirements while on-site.

• Manage team scheduling, time reporting, and expense tracking.

• Serve as a primary point of contact for the sales group, ensuring high levels of service and satisfaction.