Job Description

Job # EM25165

Job Title Field Services Supervisor

Office Location Roanoke, VA preferred

Business Function/Department Energy & Infrastructure Solutions / Field Engineering

Sales Territory, if applicable N/A

General Role Description

Develop and maintain a field engineering organization to meet Mid-Range Plan (MRP) commitments within a set of capita and human resources on a rolling 12 – 16-month time horizon

Role Accountabilities

- Build and lead a team of committed and capable employees to ensure successful commissioning and services of products and systems delivered to clients

- Implement and monitor a process for efficient resource assignments for field services on projects

- Develop, monitor and manage field engineering capitalization budgets to meet business targets

- Implement and manage the process to acquire and monitor key information on project performance, for example, sales, costs, margin and schedules, on assigned projects

- Recommend adjustments to field services execution plans as needed to ensure project margins targets are achieved

- Implement and manage a process to provide project status updates to business and functional units, and customers, and proactively recommend improvements

- Identify opportunities, initiate and lead process improvement initiatives in the organization

- Monitor skill base within the team and report opportunities for skills improvement to immediate manager

- Ensure the skills database is accurate and current

- Ensure team members possess the knowledge and are trained to meet current and future needs per the business unit (BU) MRP

- Ensure client issues are resolved, at job site if necessary. Escalate to appropriate management as needed

- Cooperate with other functional groups and other group companies to ensure projects are executed successfully

- Monitor and ensure compliance to business and technical processes

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Manager Accountabilities

- Build and lead a team of committed and capable employees

- Plan for, appropriately assign, resource, and integrate the work of the team

- Lead, expect, and implement continuous improvement

- Own the output of the team

- Ensure team members fulfill functional and general employee accountabilities

- Exercise effective managerial leadership to include

- Two-way managerial team working

- Fair and just treatment of direct reports

- Context setting

- Planning

- Task assignment

- Ongoing performance management

- Coaching

- Selection and orientation

- De-selection and dismissal

Requirements

Minimum Qualifications

• Bachelor of Science in Electrical, Electronic, Mechanical or Computer Engineering or related field or equivalent via education and/or experience
• 2 years of program/project management, engineering management, or other related management experience
• 2 years of experience specifying, designing and/or commissioning electrical and automation systems for metals, material handling, paper, or general industries
• Demonstrated success leading teams to accomplish business goals
• Demonstrated successful working relationships with customers, suppliers, and other internal and external contacts
• Demonstrated successful and positive leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Word, Excel, PowerPoint, Outlook, a project management software, and an ERP business system
• Availability to travel domestically and internationally, approximately 50%, sometimes on short notice

Preferred Qualifications

- Demonstrated success leading remotely located teams

- Demonstrated experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels

- Demonstrated success managing financial results to plan in a manufacturing or industrial services environment

- Proficiency in MS Projects, PowerBI, and Oracle

Link to TMEIC Corporation Americas website: https://www.tmeic.com/ To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer