Job Description

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. The IT Support Technician at our Richmond Hill location will play a vital role in supporting the Field Services team by assisting with IT hardware and software tasks, repairing laptops and devices, preparing and shipping equipment, coordinating remote troubleshooting, and maintaining a clean and organized workspace. This is an on-site position with no travel or on-call responsibilities.

Your Day to Day

• Assist Field Services Technicians with IT hardware, software, and troubleshooting tasks.
• Image, configure, and prepare new hardware for deployment or shipment to client facilities.
• Provide phone-based technical support to facilities or internal teams as needed.
• Manage ordering, tracking, and returning of IT parts, accessories, and hardware, ensuring accurate inventory records.
• Recover, assess, and recondition returned hardware for future use.
• Perform minor repairs on IT systems and ARxIUM cabinet components (office-only, no on-site ARxIUM work).
• Test repaired or pre-configured systems to ensure full functionality before deployment.
• Document all work, update service tickets, and maintain accurate inventory records.
• Maintain a clean, safe, and organized workspace, including storage and inventory areas.
• Pre-stage IT equipment for deployment, as requested.
• Support miscellaneous administrative or IT-related tasks as required.

What You Bring To The Team

• Strong technical aptitude and troubleshooting skills across IT hardware, software, and peripheral devices.
• Proven ability to repair and maintain computers, laptops, and minor ARxIUM components.
• Excellent organization, planning, and time management skills with attention to detail.
• Strong interpersonal and professional communication skills.
• Self-directed, dependable, and able to work independently with minimal supervision.
• Proficiency with Microsoft Office, ticketing systems, and inventory management tools.
• Adaptable, motivated, and able to prioritize tasks effectively.
• Commitment to quality work and maintaining a safe, clean work environment.

Why You Should Join CareRx

• Collaborative Team: Work with colleagues who share a passion for improving senior care.
• Predictable Schedule: Enjoy a Monday to Friday schedule with defined hours and no travel.
• Make a Real Impact: Your work directly supports the Field Services team and operational efficiency.
• Supportive Culture: Join a respectful, inclusive workplace where collaboration and shared purpose drive everything we do.
• Stability and Growth: Join a well-established Canadian company with opportunities to grow your career.

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the selection process. All applicants must successfully pass a satisfactory background screening, which may include a Criminal Record Check, Credit Check, Education Verification, and Reference Checks. Background screening will be completed after an offer of employment has been extended and accepted.