Job Description

Field Services Engineer

Service Locations Health Systems within Houston metro area to Galveston, TX, and any other local regions. Any candidates wanting to be considered must live within Houston, TX or willing to relocate.

Reports to Manager, Field Services

Note The selected candidate must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements, and have their own vehicle in acceptable working condition. Employment is contingent upon successfully clearing a pre‑employment drug screening as part of the onboarding process.

About the Role

As a Field Service Engineer (FSE) at Omnicell, you’ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You’ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy.

Why Join Omnicell?

Your work helps frontline healthcare professionals deliver safer, more efficient care. You’ll be part of a mission-driven team that values innovation, precision, and service excellence. This is a great opportunity for professionals who thrive in fast-paced environments, enjoy solving complex problems, and want to make a meaningful impact in healthcare.

What You’ll Do (Key Responsibilities)

Key Deliverables & Business Impact

As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safetyYour contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell’s reputation for reliability and innovation in healthcare technology.

You will:

• Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
• Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
• Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
• Enhance product performance through actionable field feedback that informs continuous improvement.
• Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
• Elevate team capability by mentoring junior technicians and sharing best practices.
• Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
• Empower end users by delivering basic product training and ensuring confidence in system usage.

Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II)

FSE Level 1 Basic Qualifications

• Bachelor’s Degree; or Associates Degree or Trade School Certification.

• Military Training in an Engineering/Technology related discipline can qualify in lieu of education; OR three years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

FSE II Basic Qualifications

• Bachelor’s Degree OR Associates Degree OR Trade School certification and one year of relevant experience; Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR
  five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications

• Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Arms, or anything similar.

• Experience working in a high volume environment that requires 24/7 on call support

• Passion for trade based work

• Bachelor’s Degree in Engineering/Technology or related discipline

• Experience working in a hospital environment

How You’ll Elevate at Omnicell (Integrating Elevate Behaviors)

At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Field Services Engineer, you will:

• Collaborate – Build strong networks, share knowledge, and foster partnerships that drive results.
• Inspire – Influence, engage, and motivate those around you to create a high-performing, inclusive culture.
• Develop – Embrace continuous learning and actively support the growth of yourself and others.
• Execute – Set clear priorities, take ownership of outcomes, and deliver on commitments.
• Impact – Drive innovation, challenge the status quo, and align business goals with customer success.

Work Conditions:

• Must be able to lift 50 lbs. to approximately 5 ft. high

• Available 24 hours a day, Monday through Friday and for weekend on-call rotations

• Frequent local travel in primary area

• Backup support in adjacent areas as needed

• Provide work area at home and space for trunk stock inventory

#LI-MG2

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. 
Our guiding principles inform everything we do: 

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.