Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end‑to‑end IT services company, helping clients harness the power of innovation to thrive through change. Formed by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC supports nearly 6,000 private and public sector clients across 70 countries Our technology independence, global talent, and industry‑leading partner ecosystem allow us to deliver next‑generation solutions that drive transformation, resilience, and operational excellence. DXC is recognised globally for its corporate responsibility, integrity, and commitment to clients.

EOI - Expression of interest:

As a Field Services Engineer, you will be a key technical contact for our customers—delivering high‑quality onsite and remote support, resolving complex technical issues, and ensuring every interaction reflects DXC’s commitment to excellence. You will work across client environments, provide hands‑on troubleshooting, support device lifecycle projects, mentor junior team members, and contribute to continuous improvement across Field Services operations.

This role is ideal for someone who thrives in a hands‑on, customer‑facing environment and is passionate about delivering great outcomes.

Key Responsibilities

Technical Support & Troubleshooting

• Provide end‑to‑end technical support through ticketing systems, onsite visits, and Tech Bar/walk‑up centres.
• Deliver rapid, accurate troubleshooting for a wide range of hardware, software, and peripheral issues.
• Provide support for diagnosis, configuration, and resolution of AV‑related issues across meeting rooms and collaboration spaces.
• Attend client sites to resolve issues that cannot be solved remotely.
• Perform device refresh activities, including imaging, deployment, and replacement of end‑user hardware.

Customer Service & Incident Management

• Deliver excellent customer service through clear, proactive communication.
• Manage and resolve service requests within agreed SLAs, ensuring updates and progress are well communicated.
• Act as an escalation point for complex issues and provide coaching and mentoring to junior technicians.
• Handle customer concerns professionally and escalate according to established processes.

Operational & Inventory Management

• Maintain and audit stock rooms, ensuring accurate device tracking and asset control.
• Support logistics including equipment receiving, storage, staging, and distribution.
• Ensure accurate completion of paperwork, documentation, and work assignment processes.
• Contribute to DXC’s internal knowledge base by documenting solutions, best practices, and technical insights.

Continuous Improvement

• Take initiative by identifying opportunities for service improvements, process enhancements, or workaround solutions.
• Support DXC’s commitment to operational excellence through adherence to standards, policies, and quality expectations.

What You Will Bring

• Strong ability to configure, evaluate, upgrade, repair, test, and troubleshoot hardware and software under pressure.
• Excellent attention to detail, documentation skills, and adherence to process.
• Customer‑first attitude with strong communication and interpersonal skills.
• Ability to multitask and remain effective in a fast‑paced, service‑driven environment.
• Self‑motivated, independent worker with excellent time management.
• Familiarity with networking concepts and major operating system platforms (Windows, macOS, Linux, Android, iOS).
• Ability to remain composed and effective in high‑pressure situations.
• Strong teamwork skills and the ability to collaborate effectively with peers and leaders.
• Working knowledge of Windows 11, Microsoft 365, Microsoft Teams, and common enterprise applications.

People Describe You As Someone Who:

• Communicates clearly, professionally, and follows through on commitments.
• Values accurate record‑keeping and understands the importance of maintaining excellent documentation.
• Thrives in dynamic, hands‑on roles with high customer interaction.
• Learns quickly and seeks out opportunities to grow technical and professional skills.
• Brings positivity, initiative, and a problem‑solving mindset to every challenge.

Education & Experience Requirements

• Experience supporting customer PC environments, ideally in a field services or desktop support capacity.
• Vocational/Diploma/Associate Degree in a technical field with 3–5 years of relevant experience, or
  a Bachelor’s Degree with 2–4 years of relevant experience.
• Strong troubleshooting capability across:
  • PC software and OS functions
  • Networking interfaces and connectivity issues

Preferred Certifications

• OEM certifications (HP, Dell, Apple, Lenovo, Toshiba, Microsoft) and eligibility for OEM service provider status.
• Industry recognised certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • CTS (Certified Technology Specialist)
  • Crestron Digital Media Certified (DMC‑E4K)
• Certifications or experience with Windows, Office, Microsoft Teams/Skype for Business

Additional Requirements

• Must be an Australian Citizen or Australian Permanent Resident
• Flexibility to travel to other locations within the region as required.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here